Microsoft AI Business Solutions - Microsoft Dynamics 365 Finance Consultant

Crowe • Chicago, IL

3d • Remote

About The Position

Crowe's Microsoft AI Business Solutions practice is expanding, and we're seeking an experienced Microsoft Dynamics 365 Finance Consultant to lead our growing post-go-live optimization and continuous improvement offering. Rather than standing up new implementations, you'll partner with clients who are already live on D365 Finance — closing the gap between what the system is capable of and what it's actually delivering for them today. If you want meaningful impact, autonomy, and a clear path to practice leadership — built around making an existing investment work harder rather than chasing the next big-bang go-live — this is a strategic career opportunity, not just another consulting role.

Requirements

• Bachelors degree required.
• 4+ years of hands-on D365 Finance experience, including meaningful time supporting or optimizing live production environments — not solely net-new implementations.
• D365 certifications in Finance or related modules; CPA, CMA, or CFA
• Proven track record identifying and closing the gap between a system's designed capability and how it's actually being used — root-causing adoption issues, not just resolving tickets.
• Strong functional expertise across core finance and operational modules (GL, AP, AR, FA, Cash/Bank, Reporting, etc.), including how they behave under real-world conditions: data volume, period-close pressure, and integration dependencies.
• Ability to lead enhancement and optimization roadmaps, translate business pain points into scoped, sequenced improvements, and guide teams through execution.
• Excellent communication skills with experience engaging C-suite and director-level stakeholders — including the harder conversation of explaining why "just add a feature" isn't always the right fix.
• Demonstrated ability to manage a rolling backlog, produce high-quality work products, and lead engagements with minimal oversight.

Nice To Haves

• Experience in Manufacturing or Distribution environments; Metals industry exposure highly valued.
• Strong functional expertise across operational modules (Procurement, Inventory, etc.).
• Experience with complementary ISV solutions within the D365 ecosystem, including how they're affected by platform updates over time.
• Familiarity with Microsoft's D365 release-wave cadence and change management practices for live environments.
• Experience designing or implementing agentic AI or Copilot-based workflows for finance or back-office processes.
• Prior consulting experience within a professional services environment, ideally including managed services, AMS, or post-go-live support.

Responsibilities

• Assess live D365 Finance environments to identify underused features, configuration drift, and gaps between designed process and actual usage — then build a prioritized roadmap to close them.
• Advise finance and operations leaders on how to realize more value from their existing D365 investment, including new capability delivered through Microsoft's ongoing release waves.
• Lead functional enhancements, feature optimization, data integrity remediation, and user experience improvements that drive adoption and measurable ROI.
• Own the enhancement backlog: triage change requests, scope and sequence the roadmap, and guide delivery teams through design, testing, and release with minimal disruption to live operations.
• Distinguish "fix it" issues from "improve it" opportunities, and route each to the right team and cadence.
• Identify opportunities to apply agentic AI and Copilot-driven automation to back-office finance processes — AP/invoice matching, collections, reconciliations, close tasks — reducing manual effort and freeing finance teams for higher-value analysis.
• Participate in quality reviews and steer engagement teams through assessment, enhancement, and release phases.
• Contribute to Crowe's optimization methodologies, accelerators, and best practices; mentor team members; and help grow our post-go-live offering.
• Engage in team-building and internal initiatives, leveraging non-client time for personal development and practice enhancement.

Benefits

• Flexible work environment — most engagements are remote-first with periodic on-site visits, typically lighter and more predictable than full-lifecycle implementation travel.
• Certification support, training, conferences, thought leadership opportunities.
• Comprehensive total rewards package.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior