Microsoft D365 Customer Engagement Director
About The Position
We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM. RSM is seeking a Director to join our Microsoft D365 CE Consulting Practice. This is an excellent leadership opportunity if you're a self-starter who likes to take the initiative in the planning and implementation of innovative ideas with current and prospective clients. The objective of this position is to provide a positive impact to our growing Microsoft Dynamics client base while supporting a number of D365 CE initiatives in the market.
Requirements
- 7+ years of experience implementing Microsoft CRM or D365 CE required
- Microsoft D365 CE implementation experience (multiple projects)
- Knowledge of and proficiency with the native configuration and customization tools exposed from Microsoft D365 CE
Nice To Haves
- Demonstrated ability to take initiative and work in a self-directed manner and develop strong working relationships with clients
- Relevant, hands-on work related experience working within a team environment
- Desire to learn, grow and exceed both management and client expectations
- Superior organizational, writing, interpersonal and communication skills, attention to details, ability to multi-task and meet deadlines
- Prior experience, background and interest in sales, business development and practice development a plus
Responsibilities
- Analyze front office processes (sales, marketing and customer service) to identify opportunities for improvement
- Perform gap analysis between a client's requirements and the functionality within Microsoft D365 CE
- Configure the application to meet a client's requirements using the Microsoft D365 CE
- Demonstrated ability to take initiative and manage the consulting team as well as the client team and develop strong working relationships with clients while mentoring the consultants deployed on the project
- Implement and deploy Microsoft D365 CE
- Implementation of proper quality assurance processes including unit and exploratory tests of all new development efforts and debugging/research/identification of suspected bugs
- Developing Microsoft D365 CE strategies, best practices and approaches
- Design and integrate business processes and data flows between Microsoft D365 CE applications and other applications, such as back office/ERP applications
Benefits
- competitive benefits and compensation package
- flexibility in your schedule
- discretionary bonus based on firm and individual performance
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
