Microsoft Business Applications Administrator

Woodforest National Bank • The Woodlands, TX

16h • Onsite

About The Position

Microsoft Business Applications Administrator is responsible for providing technical administration support for all Microsoft Business Applications. This includes but is not limited to D365 CRM, D365 F&O and PowerPlatform. The bank is nationally recognized and award-winning, privately owned, with an Employee Stock Ownership Plan as the largest shareholder. They focus on building relationships, serving communities, and understanding customer financial needs. Woodforest cares and proves it by volunteering with local charities and foodbanks. Joining Woodforest means becoming part of one of the largest employee-owned banks in the country.

Requirements

• Advanced system administration knowledge of D365 CRM, D365 F&O and/or PowerPlatform.
• Working knowledge of Active Directory, Microsoft Azure, and current supported Microsoft SQL and Windows Server.
• Familiar with Dataverse.
• Extensive practical knowledge in trouble shooting methodologies and principles and issue resolution techniques.
• Excellent customer service and problem-solving skills with the ability to work independently while supporting a team environment.
• Solid analytical skills with strong attention to detail and concern for data accuracy.
• Strong organizational, process and project management skills with the ability to prioritize workload, multi-task, and meet deadlines in a fast-paced environment.
• Exceptional verbal communication and technical writing skills with an ability to effectively interact with and convey information to people who possess varying levels of understanding on applicable topics.
• 4+ years of information technology support service required.
• 3+ years of experience supporting D365 CRM, D365 F&O and/or PowerPlatform environment required.

Nice To Haves

• Financial services or banking industry experience preferred.
• Bachelor’s degree in information systems, computer science or related field preferred; or an equivalent amount of related experience.
• Industry recognized certification in Microsoft Dynamics and/or Power Platform preferred.

Responsibilities

• Performs day-to-day operational administration, support, maintenance, and implementation of all Microsoft Business Applications.
• Provides support by researching and resolving incidents, problem tickets and vulnerabilities; follows up with customers to ensure satisfactory resolution. When necessary, escalate issues requiring development or vendor assistance.
• Serve as a subject matter expert, technical resource and escalation path for all Microsoft Business applications.
• Responsible for establishing and enforcing best practices regarding design, installation, and maintenance of all Microsoft Business Applications.
• Assist with the establishment and oversight of a PowerPlatform Governance PowerPlatform Hub and Center of Excellence (CoE).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree