Microsoft 365 Technical Specialist

Independent Electricity System Operator

1d • Hybrid

About The Position

The IESO is committed to ensuring Ontario’s electricity system meets the province’s needs today and into the future. We are charged with purpose, delivering reliable, affordable, and sustainable electricity for homes, businesses, and communities across the province. We are energized to grow, embracing opportunities to shape the future of a dynamic and evolving energy sector while advancing our careers. We are powered by teamwork, supported by diverse and passionate colleagues who foster respect, celebrate successes, and thrive on shared achievements. At the IESO, it’s not just what we do—it’s who we are!

Our central role includes managing the provincial power grid in real-time, overseeing and evolving Ontario’s electricity market, engaging with government, municipalities and Indigenous communities, and planning for Ontario’s future electricity needs. Our employees play a key role in driving grid innovation, protecting the system from threats, advancing the province’s energy conservation programs, and forecasting and procuring the electricity resources we’ll need in the decades to come.

This is a unionized position that falls within the Corportate Technology Solutions department of the Information and Technology Services division.

The energy sector is rapidly evolving, offering exciting new opportunities for those who want to make a difference.

Provide system support during the production life cycle of information technology systems (developed by or purchased for (IT&I) by establishing user requirements, system design, integration of commercial products, software development, enhancements, troubleshooting, preparing procedures, consulting, training and researching commercial products.

Requirements

• Requires knowledge of computer science and programming to carry out technical, or analytical studies as it relates to the deployment and maintenance of M365 services (including Entra ID, Exchange, Teams, SharePoint, Purview, and more) as well as provide advice and guidance to others.
• Requires experience in the design, deployment, and support of M365 services and relevant computer systems.
• Requires knowledge of technical writing to prepare effective reports, procedures, and training materials.
• Experience in automation and scripting languages, including PowerShell.
• A minimum of eight (8) years experience in Information technology, ideally in designing and maintaining cloud services and infrastructure solutions.

Nice To Haves

• Relevant Microsoft 365 certifications (i.e. MS-102, MS-900, AZ-900)

Responsibilities

• Develop standards, participate in the development of strategic plans and provide operational and design specifications for Information and Technology Services (I&TS) managed systems, including M365 services.
• Provide systems design expertise to support the development of computer-based information systems/tools to meet the needs of customers by establishing user requirements, developing system designs, integrating commercial products, code software and test systems. Provide project management support to design projects/teams or information systems or tools.
• Design, build, and operate hosting systems which includes M365 services, and any relevant server and network components to deliver required system functions.
• Manage the evolution of existing M365 services, hosting systems, and tools by implementing enhancements to provide additional functionality, correct problems to improve reliability, maintainability, improve server management capabilities, and respond to advanced system problems or failures to restore system functionality.
• Perform M365 services and server management duties, prepare procedures and/or support personnel involved in M365 services and server management activities.
• Research commercial products and tools which can be used in the design or support of information systems and tools and perform ongoing assessments of their ability to meet current and future requirements.
• Provide systems consulting support to operations, maintenance or software development staff.
• Develop procedures required for the secure operation and management of information systems or tools. Perform hosting attestation to ensure compliance to set standards, meeting requirements, and identification of improvement opportunities.
• Act as a consultant or mentor to peers to advance their learning and facilitate their problem-solving skills with their respective areas of expertise.
• Perform other duties as required.

Benefits

• Best-in-class benefits and long-term support in the form of a defined benefit pension plan.
• Work in a dynamic and evolving sector that offers exciting opportunities and the chance to explore new career paths.
• Leadership that values meaningful discussions, welcomes feedback, and prioritizes career development.
• A strong, inclusive culture and a collaborative team environment with a shared passion for impactful work.
• Compensation packages that are regularly reviewed to remain competitive and to best accommodate the diverse needs of our employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed