Microsoft 365 Copilot & Adoption Specialist

MnTC•Minneapolis, MN

4d•$62,000 - $70,000

About The Position

Be the backbone of hope and healing. At Minnesota Adult & Teen Challenge, every role matters in helping people overcome addiction and find a new path forward. Whether you’re working directly with clients or supporting behind the scenes, your contributions make recovery possible. In return, we offer a values-driven workplace, supportive managers, and opportunities to grow. That commitment has earned us recognition from Newsweek as a Best Addiction Treatment Center and seven straight Star Tribune Top Workplace awards. Job Summary Reporting to the I.T. Supervisor - Infrastructure, this position serves as the organization's champion and ambassador for AI-powered productivity through Microsoft 365 Copilot and other tools, while driving broader adoption and effective use of Microsoft 365 technologies across the company. The role collaborates with departments, Directors, and staff to spot workflow inefficiencies, co-design AI and M365 powered solutions for enhanced efficiency and innovation, deliver empowering training/resources, and provide hands-on system administration support to the IT team.

Requirements

Proven experience driving adoption of Microsoft 365 Copilot (or similar generative AI tools) in an organizational setting, with demonstrated success in stakeholder collaboration, workflow analysis, solution design, and measuring productivity/ROI impact.
Strong hands-on expertise in Microsoft 365 Copilot features, integrations across Office apps and Teams, advanced prompting techniques, departmental use cases, and governance/security best practices.
Strong experience administering and supporting Microsoft Teams (including channel management, integrations, governance, and user support) is a big plus, as it directly enhances Copilot effectiveness in collaborative workflows and supports broader M365 adoption.
Solid systems administration experience with the full Microsoft 365 ecosystem, including Entra ID, compliance tools (Purview), Exchange Online, Intune, licensing, security configurations, and other productivity services; capable of independently resolving complex tickets and supporting operational needs.
3–5+ years in Microsoft 365 administration, cloud productivity enablement, technology adoption, or related IT roles, with a track record of balancing strategic initiatives (e.g., AI/Copilot rollout) and day-to-day support across broader tools.
The ability to live and work by MnTC’s culture of honor & core values – practicing compassion, honor, respect, integrity, servanthood, and trust.

Nice To Haves

Relevant certifications highly preferred (e.g., Microsoft 365 Certified: Administrator Expert and Microsoft 365 Certified: Copilot and Agent Administration Fundamentals), Copilot-related training, Modern Workplace or Productivity credentials, or AI/enablement-focused certifications).

Responsibilities

Serve as the primary Microsoft 365 Copilot ambassador and technology champion, building strong relationships with department leaders, Directors, and teams to understand their workflows, pain points, and objectives, while driving broader technology adoption and innovation across the organization—not limited to AI.
Consult with stakeholders to uncover opportunities for efficiency gains through Microsoft 365 tools and emerging technologies (with a primary focus on AI automation and enhancement, e.g., content generation, data analysis, summarization, email/ticket drafting), then develop and deploy tailored solutions while teaching users effective techniques and self-service approaches to empower independence ("teach them how to fish").
Lead the rollout, configuration, optimization, and support of Microsoft 365 Copilot, including user access provisioning, integration with core apps (Word, Excel, PowerPoint, Outlook, Teams, etc.), governance/compliance alignment, usage monitoring, and impact measurement to maximize productivity gains and serve as a model for broader technology enablement.
Design and deliver engaging, audience-specific training programs and workshops (executive briefings for VPs/Directors, departmental sessions, one-on-one coaching), including live/virtual demos, practical use cases, best practices, security awareness, and change management guidance to accelerate adoption of Copilot and other Microsoft 365 capabilities company-wide.
Serve as the go-to subject matter expert on Microsoft 365 Copilot and the wider Microsoft 365 ecosystem, offering adoption coaching, troubleshooting, and guidance to drive utilization of AI and other productivity technologies, minimize legacy process reliance, and foster a company-wide culture of continuous improvement through feedback loops and ROI tracking.