365 Platform Specialist - Copilot

TEKsystems•Newport Beach, CA

16h•$70 - $80•Onsite

About The Position

Be a trusted member of a team who brings Microsoft 365 to life for employees. You’ll partner closely with colleagues across the Product and Change teams to deliver a supportive, approachable, and consistent experience, helping employees work smarter, collaborate better, and feel confident using our tools. You will be the go-to person employees turn to when they need help working better with technology. • Provide walk-up, virtual, and scheduled “Genius Bar” support for: • Outlook (email, calendar, search, rules, etc.) • OneDrive (sync, sharing, storage, recovery) • SharePoint (team sites, document libraries, permissions) • Copilot (how to use it productively and responsibly) • Troubleshoot real-world problems — not just technical errors, but workflow issues and usability challenges • Translate business needs into practical, workable solutions using M365 tools Train, coach, and enable • Teach users how to use tools in ways that fit their role and working style • Run 1:1 sessions and small group trainings • Create simple, helpful guides and quick-reference materials • Help employees become confident, capable users of M365 and Copilot Adapt to a non-traditional environment • Work with teams that have custom workflows, tight timelines, and high expectations • Adjust your approach based on the user, the team, and the business context • Find creative ways to make M365 tools support how people actually work at PIMCO — not just how the tools were designed Be a platform champion • Advocate for Microsoft 365 and Copilot across the organization • Identify pain points, patterns, and opportunities for improvement • Partner with Product and Change Management teams to continuously improve the user experience

Requirements

Experience supporting or training users on Microsoft 365 tools
Comfort with Outlook, OneDrive, SharePoint, Teams, and Copilot (or similar AI tools)
A strong ability to explain technology in simple, non-technical language
Calm, patient, and personable with users at all levels
A passion for helping people succeed

Responsibilities

Provide walk-up, virtual, and scheduled “Genius Bar” support for Outlook, OneDrive, SharePoint, and Copilot
Troubleshoot real-world problems
Translate business needs into practical, workable solutions using M365 tools
Teach users how to use tools in ways that fit their role and working style
Run 1:1 sessions and small group trainings
Create simple, helpful guides and quick-reference materials
Help employees become confident, capable users of M365 and Copilot
Adapt to a non-traditional environment
Advocate for Microsoft 365 and Copilot across the organization
Identify pain points, patterns, and opportunities for improvement
Partner with Product and Change Management teams to continuously improve the user experience