Microsoft 365 Platform Administrator

City of Charlotte • Charlotte, NC

1d

About The Position

The Microsoft 365 Platform Administrator is responsible for the administration, governance, and operational support of the City’s Microsoft 365 collaboration and messaging platforms. This role provides enterprise-level support for Microsoft Teams, SharePoint Online, and Exchange Online, while also contributing to governance, automation, security, and continuous platform improvement. The ideal candidate will have a deep understanding of Microsoft 365 services, cloud administration, user and permissions management, and technical expertise across the Microsoft 365 ecosystem. The candidate will have a strong customer-service mindset, and the ability to collaborate with stakeholders across departments to deliver reliable, secure, and scalable solutions.

Requirements

• High School Graduate or Equivalent and nine (9) years of related work experience or 2 Year College Degree and seven (7) years of related work experience or Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience) an five (5) years of related work experience Or Master's Level Degree and three (3) year of related work experience or an equivalent combination of education and relevant experience that provides the necessary knowledge, skills, and abilities to successfully perform the essential job duties.
• 5) years of experience in M365 Services, user and permissions management, IT operations, or cloud administration.
• 3+ years experience in cloud administration and enterprise application
• Collaborative and customer-focused
• Detail-oriented with strong follow-through
• Comfortable managing multiple priorities
• Proactive problem-solver
• Committed to continuous learning and improvement

Nice To Haves

• Minimum of three (3) years of experience administering Microsoft 365 in an enterprise environment in EACH of the following domains.
• Demonstrated hands-on experience administering:
• 3+ years administering Microsoft Teams
• 3+ years administering SharePoint Online
• 3+ years administering Exchange On-prem and Online
• Demonstrated advanced proficiency in PowerShell for enterprise-scale automation and administration
• Experience with Power Platform (Power Automate, Power Apps)
• Experience integrating Microsoft 365 services with third-party and line-of-business applications using native connectors, APIs, and middleware platforms.
• Familiarity with Microsoft Entra ID (Azure AD), Intune, and Security & Compliance Center
• Experience providing Tier 2 or Tier 3 technical support and resolving complex issues
• Strong documentation, communication, and customer service skills
• Demonstrated expertise with Microsoft Power Platform technologies, including Power Automate and Power Apps
• Proficiency administering Microsoft Entra ID (Azure AD), Intune, and Microsoft Security & Compliance services
• Experience with governance frameworks and lifecycle management
• Prior experience in government or regulated environments
• Ability to mentor or support Tier 1/Tier 2 staff

Responsibilities

• Administer and support Microsoft Teams, SharePoint Online, and Exchange Online
• Manage Teams lifecycle (creation, ownership, governance, archival)
• Support Exchange Online operations including onboarding, transfers, terminations, and mailbox permissions
• Provide Tier 2/Tier 3 escalation support for M365-related issues
• Enforce Microsoft 365 governance standards and lifecycle policies
• Maintain documentation, job aids, and operational procedures
• Partner with Cybersecurity and Identity teams on access, policies, and compliance
• Support Microsoft 365 usage aligned with City policies and public records requirements
• Develop and maintain PowerShell scripts and/or Power Automate workflows to streamline administrative tasks
• Identify repetitive or error-prone processes and implement automation solutions
• Maintain script repositories, versioning, and documentation
• Support SharePoint Online site provisioning and management
• Assist with SharePoint migration activities and department readiness
• Provide guidance on site structure, permissions, and collaboration best practices
• Work directly with departments, IT liaisons, and business partners to understand requirements
• Provide clear, timely communication and customer-focused support
• Participate in cross-functional initiatives and platform planning efforts

Benefits

• The City of Charlotte provides a comprehensive benefits package to eligible employees.
• Click here to learn more about the City of Charlotte’s benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED