Microsoft 365 Engineer

City of Kent, Washington

14h • Onsite

About The Position

Come work at a place where you have a direct impact on the quality of life for Kent residents, business owners and visitors alike! Are you a Microsoft 365 powerhouse ready to take ownership of the internal platforms that keep our city departments running? We are looking for a dedicated professional to manage the collaboration and communications ecosystem that serves our entire municipal staff. This role offers the opportunity to handle high-level configurations and voice routing. You'll have the autonomy to manage a complex, compliance-focused infrastructure where your work directly ensures the city departments can communicate without a hitch. If you're ready to trade the "standard corporate grind" for a stable, mission-driven role where you are the recognized authority on collaboration tech, we want to see what you can do. Please note that the person selected will take part in a rotating on-call schedule and this role is primarily on-site. This is a full-time benefited position that is not represented by a union. A cover letter and resume are required with your online application in order for your application to be considered complete. Uploading your resume to auto-fill portions of the application does not automatically attach it to your application. Incomplete applications will not be considered for this position. Please note that you cannot attach documents to your application after it has been submitted. If you have any questions or concerns regarding your online application, please call our office at [phone] and we will do our best to assist you. SALARY: $9,763.00 - $11,892.00 per month, depending on experience For a listing of benefits, please use the following link: Employee Benefits | City of Kent (kentwa.gov) GENERAL PURPOSE: Under the direction of the Network and Operations Manager, serve as the primary technical resource for Microsoft 365 collaboration and communications services in a government environment, with a focus on Microsoft Teams, Teams Phone, SharePoint Online, and related collaboration workloads. This role is responsible for the engineering, administration, and operational support of these services while working in coordination with designated administrators responsible for Exchange Online, Security, Identity, and other Microsoft 365 service areas. This position is suited for an experienced systems engineer with strong hands-on expertise in Microsoft 365 collaboration and voice services who can operate independently, follow established change and security controls, and work effectively in a structured, compliance-focused public-sector setting. Work is performed under minimal direct supervision. While performing the essential duties of the job, the incumbent may be exposed to a variety of individuals with different personalities and different levels of technical expertise, who may be irate or hostile. The incumbent must deal with issues in a professional manner and demonstrate tact, patience and courtesy at all times when servicing departments, city employees and vendors.

Requirements

• KNOWLEDGE OF: Microsoft 365 system administration Microsoft 365 administrative tools, including the Microsoft 365 admin center, Teams admin center, and Entra ID.
• Hybrid Microsoft 365 and Exchange environments, including on-premises Exchange integration, SMTP relay configurations for legacy applications, and hybrid mailbox management
• Microsoft Entra Connect for hybrid identity synchronization between on-premises Active Directory and Entra ID
• IT Service Management best practices including ITIL including Change Management
• System engineering
• Microsoft Server operating systems and server hardware
• Microsoft Active Directory
• Enterprise server virtualization concepts
• Enterprise storage and backup technology
• Cybersecurity fundamentals
• Enterprise software solutions
• Industry accepted security models, practices and technologies
• SKILLED IN: Planning, managing and implementing technology projects
• Premise and cloud server and voice and data networking technologies
• Assessing user needs and analyzing and evaluating existing hardware systems for effectiveness and efficiency
• Managing, monitoring and administrating server, network, and desktop computer systems
• Effectively researching, planning, scheduling, and implementing system upgrades and conversions to new technologies
• Performing complex procedures while maintaining accuracy, quality and productivity
• Excellent communication and presentation skills
• Strong customer advocacy and customer relationships
• Group facilitation, mediation, and conflict resolution
• Organizing resources and establishing priorities
• Providing technical training and producing technical documentation
• ABILITY TO: Work effectively with team members, clients and other areas of the IT environment.
• Multitask and establish/follow-through on the prioritization of user requests with limited direction
• Research new technologies and provide recommendations on usage in the organization
• Cross train on software, systems and infrastructure to provide two deep support coverage
• Build team cultures of cooperation, trust, collaboration, passion, ownership, and personal commitment to organizational objectives
• Handle sensitive or stressful situations with tact and diplomacy
• Relate to diverse individuals and groups from a wide variety of educational and cultural backgrounds
• Analyze complex problems, interpret operational needs, and develop integrated, creative solutions
• Education: Bachelor’s degree in Information Technology, Computer Science or a related field and Experience: Four (4) years of work experience in administration of Microsoft 365 environments in production, 2 years of which is hands-on experience with Microsoft Teams and Teams Phone, including deployment, configuration, and advanced troubleshooting.
• Valid Washington State driver's license, or ability to obtain within 30 days of employment
• Microsoft 365 Administrator certification (Exam MS-102)-Required
• Microsoft Teams Administrator Associate certification (Exam MS-700)-Required
• Completion of position-relevant background check and Criminal Justice Information Services (CJIS) background check, which includes fingerprinting

Nice To Haves

• Experience working in government or other regulated environments, and experience with GCC or GCC High tenants, is a plus
• Microsoft Teams Voice Engineer Expert certification (Exam MS-720) or equivalent demonstrated hands-on experience with Teams Phone, Direct Routing, Operator Connect, or similar voice solutions is a plus

Responsibilities

• Serve as the primary engineer for Microsoft 365 collaboration and communications services, including: Microsoft Teams (governance, policies, meetings, apps, and integrations) Teams Phone (Direct Routing, Operator Connect, call queues, auto attendants, voicemail, voice routing, and emergency calling) SharePoint Online OneDrive for Business
• Configure, deploy, and support Teams Phone capabilities, including user and number provisioning, policy management, call flow design, and PSTN integrations.
• Perform advanced troubleshooting for Teams and Teams Phone issues, including call quality, audio/video performance, connectivity issues, and service-impacting incidents.
• Administer Microsoft 365 collaboration and communications services and coordinate with other domain administrators (Exchange, Security, Identity) for tenant-wide configurations and changes.
• Develop and maintain technical documentation, including system configurations, procedures, runbooks, and troubleshooting guides.
• Respond to and resolve service requests and incidents in accordance with established SLAs and IT service management practices.
• Participate in scheduled maintenance, service upgrades, feature rollouts, and continuous service improvements.
• Coordinate with internal teams, vendors, carriers, and service providers to support integrations, upgrades, migrations, and issue resolution.
• Support related enterprise systems and infrastructure initiatives as assigned, consistent with the skills and responsibilities of a Systems Engineer in a government IT environment.
• Follow required change management, documentation, and security procedures to meet government and regulatory requirements.
• Actively support the vision, mission, values and goals of the department and the City.

Benefits

• Employee Benefits | City of Kent (kentwa.gov)
• The City of Kent offers highly competitive compensation and benefits packages, along with an inviting and supportive work culture.
• We value our employees and strive to create an environment that fosters growth, collaboration, and work-life balance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level