Microsoft 365 Support Analyst

Human Services Management Corporation • Milford, MA

2d

About The Position

This role manages the Microsoft 365 end-user environment, including Outlook and Teams. Responsibilities include providing technical leadership, hands-on implementation, daily email system support, vendor management, and maintaining and optimizing Microsoft 365 operations and monitoring. This position reports directly to the Vice President of Information Technology.

Requirements

• 3 years of experience in Microsoft environment.
• Proven expertise with Microsoft 365.

Nice To Haves

• Bachelor’s Degree preferred.
• Some travel may be required.

Responsibilities

• Complete administration of Microsoft 365 and its capabilities.
• Manage onboarding/offboarding users and permissions in Active Directory.
• Create and maintain security/distribution groups and file-level permissions.
• Perform monthly Active Directory audits and reconcile users.
• Implement, test, and deploy Exchange Online and Microsoft Teams.
• Support messaging security policies (e.g., data retention).
• Review, test, and recommend standard messaging practices.
• Manage anti-spam filtering, logging, message tracking, and transport rules.
• Support Single Sign-On and Multi-Factor Authentication.
• Collaborate with Security Team and follow policies/recommendations.
• Manage mobile devices via MDM (Microsoft Intune).
• Perform administrative tasks and reporting using PowerShell.
• Develop scripts to automate processes.
• Ensure team performance meets Service Level Agreements.
• Administration of Power Automate and auxiliary applications.
• Create and maintain SharePoint team sites and documentation.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level