Microsoft 365 Services Engineer

Aven Hospitality•Dallas, TX

3d•Hybrid

About The Position

Aven Hospitality is an innovative technology provider powered by SynXis®, the leading global hospitality commerce and distribution platform. We empower hoteliers around the world to exceed expectations, solve daily challenges, and stay ahead of the competition. With our comprehensive portfolio of solutions, hoteliers can manage distribution, retailing, payments, operations, and more. Providing hoteliers the tools to maximize revenue, improve operational efficiency, and deliver personalized guest experiences that drive satisfaction. Our tools are built to seamlessly integrate with each hotelier’s unique strategy, elevating guest satisfaction and creating meaningful connections. We are pioneering AI in hospitality technology to unlock new opportunities, drive efficiency, and personalize the guest experience. By prioritizing stability, scalability, and data-driven insights, we equip hoteliers to adapt and thrive in an ever-changing landscape, ready for whatever comes next. Aven Hospitality is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel. Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a more connected and seamless ecosystem as we power mobile apps, online travel sites, airline and hotel reservation networks, travel agent terminals, and scores of other solutions. Position Summary We are seeking a highly skilled Microsoft 365 Engineer to manage, optimize, and support our global Microsoft 365 environment. This role is responsible for ensuring the reliability, security, and performance of core collaboration and productivity platforms, including Exchange Online, SharePoint, Teams, OneDrive, and related services across a geographically distributed organization. The M365 Engineer will serve as a technical subject matter expert, supporting end users across multiple regions, driving platform governance, and implementing best practices to enhance collaboration, security, and operational efficiency at a global scale.

Requirements

5+ years of hands-on Microsoft 365 administration and support experience
Strong expertise in: Exchange Online, Microsoft Teams, SharePoint Online, OneDrive for Business
Experience with Microsoft Entra ID (Azure AD) and identity/access management
Proven experience implementing Microsoft 365 security and compliance controls
Proficiency in PowerShell scripting and automation
Strong troubleshooting, analytical, and problem-solving skills
Excellent communication skills with both technical and non-technical stakeholders

Nice To Haves

Power Platform (Power Automate, Power Apps)
Hybrid environments (Azure AD Connect, on-prem AD integration)
Familiarity with governance frameworks, ITIL processes
Microsoft certifications (e.g., MS-102, MS-900, MS-700, AZ-104)
Microsoft Intune / Endpoint Manager

Responsibilities

Administer, configure, and maintain Microsoft 365 services (Exchange Online, Teams, SharePoint, OneDrive)
Manage user accounts, licenses, roles, and permissions through Microsoft Entra ID (Azure AD) and Admin Center
Monitor service health, performance, and availability; troubleshoot and resolve incidents and service requests
Perform tenant-level configuration, updates, and feature deployments
Implement and maintain security controls including MFA, Conditional Access, and data protection policies
Support compliance initiatives (eDiscovery, retention policies, audit logs, DLP)
Monitor and respond to security alerts and vulnerabilities within the M365 environment
Ensure adherence to organizational and regulatory security standards
Provide Tier 2/3 support for Microsoft 365-related issues and escalations
Deliver user training, documentation, and knowledge base content to drive adoption
Act as an escalation point for complex collaboration, messaging, and identity-related issues
Lead or support migrations to/from Microsoft 365 (email, file shares, tenant consolidation)
Implement governance models for Teams, SharePoint, and OneDrive usage
Integrate M365 with enterprise systems and third-party applications
Identify opportunities to improve productivity, automation, and platform efficiency
Automate administrative tasks using PowerShell or native M365 tools
Maintain technical documentation, runbooks, and standard operating procedures
Develop and maintain reporting dashboards for usage, health, and compliance