Microsoft 365 Platform Administrator

Odlum Brown•Vancouver, BC

1d•CA$90,000 - CA$110,000•Onsite

About The Position

We have an opportunity for a Microsoft 365 Platform Administrator to join our award-winning firm in the Vancouver office. The Microsoft 365 Platform Administrator is responsible for the secure, compliant, and effective operation of Microsoft 365 ecosystem including Microsoft Copilot. This role owns day-to-day administration and governance of Microsoft 365 with specific focus towards Copilot and Copilot Studio (including Copilot agents), ensuring capabilities are scalable, supportable, and aligned to business priorities and responsible AI standards. The role partners with IT, Security, Compliance, Risk, Marketing and business stakeholders to balance innovation with risk, enabling users and teams to safely adopt Microsoft 365 products with Copilot Integration.

Requirements

Hands-on experience administering Microsoft 365 (Entra ID, Teams, SharePoint/OneDrive) and collaborating with Microsoft Purview and security teams
Experience with Microsoft Copilot, Copilot Studio, and agent-based solutions; familiarity with Power Platform environment concepts and governance
Bachelor’s degree in computer science or a related field, or an equivalent combination of education and experience
Knowledge of information security, privacy, and data governance concepts (identity and access management, DLP, retention, and risk management)
Proficiency with automation and operational tooling (e.g., PowerShell) to support reporting, configuration at scale, and repeatable runbooks
Experience operating production SaaS services (monitoring, incident response, problem management, and change control)
Proven ability to apply responsible AI principles (transparency, privacy, security, and human oversight) in policy, design, and operations
Ability to work across technical and non technical stakeholders
Strong documentation, problem solving, and operational planning skills

Nice To Haves

Microsoft Certified Enterprise Administrator
Experience with Microsoft Purview (DLP, retention, eDiscovery) and aligning controls to Copilot scenarios
Experience with Power Platform administration (environments, connectors, Dataverse where applicable) and ALM practices
ITIL/ITSM experience (ServiceNow, Jira or equivalent) for incident, change, and problem management
Background in governance, risk, and compliance (GRC), internal audit, or security program delivery

Responsibilities

Administer and improve governance across Microsoft 365 aligned with Microsoft best practice
Administer Microsoft Copilot across Microsoft 365 applications (Teams, Outlook, Word, Excel, PowerPoint, SharePoint, OneDrive)
Manage Copilot settings, configurations, feature rollouts, updates, and service changes; maintain configuration baselines and release communications
Monitor service health, usage, and performance; triage incidents, coordinate resolution with Microsoft support, and publish operational status and metrics
Administer Microsoft 365 access and licensing (assignment strategy, eligibility, and cost/usage visibility) in partnership with IT leadership and Finance where applicable
Implement role-based access controls for Microsoft 365 including Copilot administration development; maintain least-privilege admin roles and periodic access reviews
Define and run operational processes (intake, change control, environment requests, and support runbooks) for Copilot and Copilot Studio
Configure and govern Copilot Studio environments (environment strategy, permissions, data policies, and connector controls)
Oversee the intake, approval, testing, deployment, monitoring, and retirement of Copilot agents, including documentation of intended use and support model
Define and enforce guardrails for agent behavior (approved data sources/grounding, permissions, connector usage, integrations, and response quality expectations)
Maintain inventories of environments, and data connections; run periodic attestations and risk-based reviews and ensure timely decommissioning
Partner with Security, Privacy, and Compliance teams to align Copilot agent usage with data protection controls (sensitivity labels, access controls, retention requirements and information barriers where applicable)
Support risk assessments, audits, and policy enforcement for Microsoft 365 applications and AI usage; coordinate evidence collection, exception workflows, and remediation plans
Coordinate with platform owners to apply and validate Microsoft Purview policies (e.g., DLP, retention) and approved connector/data access patterns for Copilot Studio and agents
Establish standards, templates, and design patterns for Copilot usage and agent creation (naming, documentation, testing, monitoring, and support ownership)
Create and maintain governance playbooks, how-to guides, and FAQs for business and IT teams using Copilot Studio and Copilot; and other Microsoft 365 collaboration tools as they evolve e.g., MS Teams
Drive adoption in partnership with Change Management and Training teams (targeted enablement for high-value use cases)
Serve as an escalation point for Microsoft 365 collaboration tools including Copilot-related questions, incidents, and exceptions; triage requests and coordinate decisions with governance stakeholders
Coordinate with Microsoft and partners on roadmap awareness, support cases, and feature changes; evaluate impacts and plan safe adoption
Translate platform capabilities, constraints, and risk posture into clear, actionable guidance for stakeholders; provide regular executive-ready updates on adoption and controls