BR-2619 BRIDGE Microsoft 365 Knowledge Management Undergraduate Intern

World Wildlife Fund • Washington, DC

1d • Remote

About The Position

WWF seeks a BRIDGE Microsoft 365 Knowledge Management Undergraduate Intern.
Join the Productivity & Collaboration Services team at WWF as a Microsoft 365 Knowledge Management & Adoption Intern and help advance how staff across the organization find, use, and trust information in Microsoft 365. This role supports two core functions: improving published content on WWF’s intranet and advancing governance practices for SharePoint and Teams sites. Interns will gain hands-on experience in content design, digital governance, modern SharePoint experiences, and user adoption strategies by contributing to real organizational needs that impact staff globally.

Requirements

• Pursuing an associate’s or bachelor’s program in Knowledge Management, Information Science, Business, Organizational Development, or a related field. Those studying outside these areas are still highly encouraged to apply. Must be an actively enrolled student and not received degree at time of internship start date (June 1, 2026).
• Identifies and aligns with WWF’s core values: Courage, Integrity, Respect, and Collaboration.
• Demonstrates courage by speaking up even when it is difficult, or unpopular.
• Builds trust with colleagues by acting with integrity, owning mistakes, and holding oneself accountable.
• Welcomes other points of view and ideas, recognizing and embracing different and contrary perspectives with kindness, curiosity, and encouragement.
• Makes conscious efforts to promote cooperative practices, behaviors, and ways of working across many groups and individuals.
• Strong writing and editing skills with an eye for clarity, structure, and user friendliness.
• Strong interpersonal skills and comfort reaching out to staff across the organization.
• Familiarity with Microsoft 365 tools (SharePoint, Teams, OneDrive); comfortable learning new digital tools.
• Organized, detail-oriented, and able to track multiple content workflows simultaneously.

Nice To Haves

• Subject expertise in one or more of the following areas is preferred, but not required:
• Experience with SharePoint content creation, site editing, or information architecture.
• Experience or interest in digital governance, knowledge management, or user adoption strategies.

Responsibilities

• Review published intranet content to identify outdated, redundant, or inconsistent pages.
• Contact content owners (subject matter experts) to request updates, verify accuracy, and coordinate refresh cycles.
• Update SharePoint pages using modern web parts, layouts, and templates to improve usability.
• Improve navigation, readability, accessibility, and visual clarity following content design best practices.
• Use analytics (e.g., page views, search terms) to understand user behavior and prioritize improvements.
• Help design, test, and manage a site owner attestation workflow to ensure SharePoint sites and Teams have designated owners and a clear purpose.
• Review site inventories to identify inactive, stale, or ownerless sites.
• Contact site owners for periodic confirmation of ownership and usage; coordinate archival or reassignment as needed.
• Support rollout communications and training for the new attestation process.
• Document governance procedures and contribute to WWF’s Microsoft 365 “ways of working” guidance.
• Create user-friendly guidance, how-to articles, intranet pages, and quick tips for Microsoft 365 tools.
• Develop communication assets (posts, walkthroughs, short videos, or graphics) to support user adoption.
• Gather user feedback, identify opportunities to simplify processes, and recommend improvements.
• Support migration or cleanup projects as needed (file rationalization, permissions reviews, metadata organization).

Benefits

• WWF interns will be offered a set of professional development opportunities, aimed at increasing their exposure to conservation and sustainability careers. This includes:
• Development discussions with their manager;
• Up to two online courses through Cornell University’s eCornell program;
• Speed mentoring with different WWF teams;
• Opportunity to present their work to intern peers and WWF staff;
• Session on resume and interviewing best practices.
• Interns will also have access to an array of networking opportunities. This includes meetings with WWF’s staff and leadership team.

What This Job Offers

• Job Type: Full-time
• Career Level: Intern
• Education Level: Associate degree