MICROS APPLICATION SUPPORT SPECIALIST

SILVERTON CASINO LLC•Las Vegas, NV

5d•Onsite

About The Position

Responsible for supporting all software products throughout the Company, including troubleshooting, user management, and customization. Specific skills will be required for Point-of-Sale Systems, Oracle Symphony/Micros preferred. Executes work that is associated with project plans created by IT Management for upgrading or enhancing systems.

Requirements

College degree in computer science or related field or at least 1+ years of experience in a Software support capacity.
Technical background knowledge in all aspects of network, business software support and desktop computing.
Knowledge in project management and familiarity with project management programs.
Must have excellent written and verbal communication skills.
Identification that establishes identity
Identification that establishes the right to work in the United States
Gaming card registration
DMV printout

Nice To Haves

Casino Business Applications Experience preferred
Familiar with casino, hotel, and food and beverage operations preferred
iSeries preferred
POS Systems – Symphony/Micros preferred
PMS Systems
Systems Interface understanding
Phone Systems
Microsoft Project
Microsoft Office Suite
Project Software

Responsibilities

Point of Sale Systems experience, emphasis on Oracle Symphony/Micros preferred.
Dotted line to the VP of Hospitality/Director of Culinary F&B on Point-of-Sale Menu, pricing, and system direction.
Weekly audit review of the outlet for pricing and correct mapping to the profit center.
Attend F&B meeting/BEO Meetings, monthly meetings with F&B leadership for all F&B outlets.
Provide any additional equipment or upgrade recommendations for the Oracle Symphony/Micros Capital process.
Point person for any upgrades to Oracle Symphony/Micros.
Attend menu rollouts & tasting for F&B venues.
Support all outside F&B events that have Oracle Symphony/Micros function and sales.
Maintains software support procedures of property computer systems and information technology.
Determines business needs where a technological solution is possible.
Develop relationships with vendors.
Works with departments to understand their IT requirements.
Project management.
Communicate with business owners on the status of software troubleshooting and customization.
Provides an expert functional IT resource to end users on various Hospitality and Business systems.
Providing a communication liaison function between software vendors and the business.
Coordinates the development and implementation of training programs to assist in ongoing operations.
Maintains information security procedures, policies, and processes that are set forth.
Responsible for IT Internal Control compliance
Ensure proper SOP and its usage
Attend property-wide meetings to keep in touch with other departments' computing needs.
Briefs the IT Management on the status of information/business systems-related issues.
Ensure computing systems are operating in compliance with the Gaming Control Board regulations.
Resolve staff conflicts.
Ensures that security integrity for all computing systems is maintained and documented.
Ability to communicate with staff on an advanced support software technical level.
Ability to communicate with co-workers and senior management on a non-technical level.
Ability to analyze the needs for other department tasks and match a cost-effective computing resource to those tasks and resolve business software issues.
Able to grasp methods of other operator jurisdictions.
Competent in oral and written communications.
Ability to learn computing systems from both a technical and user point of view.
Maintain a high quality of guest service according to Silverton Be Amazing Service Standards.
Thorough knowledge of applicable Company and departmental policies and procedures as well as the willingness to learn and follow any policy or procedure that may be introduced in the future.
Adhere to all appearance and uniform standards.
Maintain an open line of communication with Managers.
Maintain a positive and professional demeanor during all interactions with guests, fellow Team Members, and Vendors.
Ability to accept performance feedback in a professional manner.
Regular attendance on all scheduled shifts is considered an essential function of the job.
Arriving on time for all scheduled shifts is considered an essential function of the job.
Other duties as assigned.