Application Support Specialist

Advisor Group•Meriden, CT

1d•$48,000 - $50,000

About The Position

As a member of our customer-facing organization, you will engage directly with our customers – over 11,000 Financial Professionals across the country, helping grow and support their firms. As part of the Advisor Services team in the broader Operations and Technology Solutions organization, you will work closely with other team members to perform a wide variety of duties pertaining to Infinex’s overall technological needs. A collaborative and entrepreneurial approach will drive success as you learn and navigate all aspects of Financial Professional support. Your contributions will ensure that our Financial Professionals get best-in-class service in every interaction with Osaic.

Requirements

Client service oriented with ability to handle multiple tasks simultaneously
Detail-oriented and excellent organizational skills
Ability to work independently
Excellent problem-solving skills
1-3 years of professional experience.
Strong software and hardware troubleshooting skills.
Ability to understand, diagnose, and resolve issues with a large range of applications including but not limited to web browsers, word processing, spreadsheets, malware, and virtual office communications.
Exceptional written and oral skills, as well as the ability to translate technical jargon into user-friendly terms to effectively communicate issues and resolutions.
Ability and desire to acquire new skills and knowledge quickly.
High School Diploma or equivalent (GED) required.
bachelor’s degree (B. A. / B. S.) from four-year College or university is preferred; plus, two to four years related experience and/or training; or equivalent combination of education and experience.

Nice To Haves

Technical support experience is a plus but is not required.

Responsibilities

Performs a variety of activities related to the technology needs of Infinex employees in conformance with established Infinex objectives, policies, and procedures.
Oversee department ticket queue by resolving, reassigning, or escalating tickets.
Provide application support for our Financial Professional (field users).
Resolve complex issues requiring detailed systems and applications knowledge; these issues have been escalated from Operations.
Provide proactive support and training for employees as needed.
Assist with installation, configuration, and troubleshooting of hardware and software to ensure continued usability of equipment and software.
Support all personal computing devices, remote access, faxing, printers, cell phones, and internal phones.
Responsible for business machine support and tracking service issues.
Assist in maintaining internal phone system.
Provision user accounts on applicable technology platforms.
Document and maintain day-to-day help-desk procedures.
Be a liaison between the Technology and Operations departments.
Provide status back to manager daily of open issues and resolutions.
Work on goals and tasks assigned for short- and long-term objectives by manager.