Application Support Specialist
About The Position
As an Application Support Specialist, you will provide essential enterprise support by providing clarity and guidance to user who rely on our software to manage subcontractor invoices, lien waivers, compliance, and payments. You will serve as a subject matter expert, demonstrating a deep understanding of our software's functionality and effectively guiding customers through any challenges they encounter. You must be able to learn quickly, communicate clearly, engage with complex software and technical platforms, and follow data confidentiality protocols. This position is crucial for maintaining high customer satisfaction and ensuring the effective use of our applications
Requirements
- Bachelor or Associate degree in business with an emphasis in business, accounting, construction management or other relevant discipline.
- Strong understanding of general business, accounting and HR principles.
- Adept at working with CRMs and other management systems
- Intermediate level of experience with core Google Workspace
- Prior experience in customer support or a related role.
- Strong problem-solving and communication skills.
- Passion for technology and software solutions.
- Excellent interpersonal abilities and customer-centric mindset.
Nice To Haves
- Construction experience and/or Construction accounting experience.
- Basic SQL exposure.
- Prior ERP experience.
- Experience using Flashtract or Trimble Pay products.
- Being the person that everyone else brings their technical problems to.
Benefits
- Medical
- Dental
- Vision
- Life
- Disability
- Time off plans and retirement plans
- tax savings plans for health, dependent care and commuter expenses
- Paid Parental Leave
- Employee Stock Purchase Plan
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
Number of Employees
1,001-5,000 employees
