Application Support Specialist

City of New York • Queens, NY

10h

About The Position

The New York City Department of Correction (DOC) is an integral part of the City’s evolving criminal justice system, participating in reform initiatives and strategies aimed at moving the city towards a smaller jail system without compromising public safety. The DOC is responsible for maintaining a safe and secure environment for our employees, visitors, volunteers, and people in our custody. Importantly, safe jails enable DOC to provide people in custody with the tools and opportunities they need to successfully re-enter their communities. The DOC operates facilities and court commands across the five boroughs with more than 7,500 diverse professionals and knowledgeable experts. The New York City Department of Correction Information Technology is seeking an experienced Application Support Specialist to provide expert user support, enhance software functionality, and leverage development skills in VB, Java, .NET, PowerApps and C# to improve that are homegrown/in-house (MS-ACCESS/VB) and vendor application systems (SaaS, in-house hosted apps). The ideal candidate will have a strong background in user support, application programming, relational database reporting skills using BI tools and a solid understanding of Service Desk ticketing systems and DevOps principles. This role will involve troubleshooting a wide range of user support and application issues, optimizing current software features, and delivering technical solutions that align with business needs. IT SERVICE MANAGEMENT SPECIALI - 95713

Requirements

• A baccalaureate degree from an accredited college in computer science, engineering or a related field and four years of satisfactory full-time experience related to information technology service management, process management, operations
• A baccalaureate degree from an accredited college and eight years of satisfactory full-time experience related to information technology service management, process management, operations
• Education and/or experience which is equivalent to "1" or "2" above.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level