Application Support Specialist (ATS)

Chenega Corporation•Gettysburg, PA

About The Position

Application Support Specialist (ATS) Gettysburg, PA Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in your employer’s core culture? If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you! Join our team of professionals who support large-scale government operations by leveraging cutting-edge technology and take your career to the next level! Chenega Agile Real-Time Solutions (CARS) was created with the purpose of providing integrated enterprise IT support to Federal customers both CONUS and OCONUS. CARS employs Subject Matter Experts (SMEs) with decades of experience working in the Federal marketplace. Chenega Agile Real-Time Solutions (CARS) is seeking an Application Support Specialist to provide end-user support and ensure the availability and stability of the FCC’s licensing software applications and sub-systems. Primary support will focus on the Universal Licensing System (ULS), with responsibilities for troubleshooting, diagnosing, and resolving technical issues across production and non-production environments. This role requires strong customer service skills, attention to detail, and the ability to manage multiple tasks in a team-oriented

Requirements

Bachelor’s degree (no experience required); OR
Associate with 2+ years of relevant experience; or
High School with 4+ years of relevant experience
Must be a US Citizen and able to obtain Public Trust Clearance
Basic understanding of FCC’s licensing software, specifically the Universal Licensing System (ULS)
Experience with ServiceNow, Business Objects, or SharePoint
Strong interpersonal and customer service skills
Excellent organizational, planning, and communication abilities
Familiarity with ITIL/ITSM processes and federal IT support environments
Ability to work independently and yet be effective within a team setting
Must be capable of managing multiple efforts with time-related constraints in a fast-paced contracting environment
Demonstrated ability to effectively communicate and collaborate with diverse internal and external stakeholder groups and individuals
Friendly presence, helpful attitude, good interpersonal skills, and ability to work well with others.
Excellent skills in Microsoft Word, Excel, and other Office applications
Proficient with Microsoft Office Applications, and experience working in a home office setting, as well as the ability to train end users on frequently asked technical issues.
Ability to provide technical assistance and support over the phone; good phone skills, professional demeanor, and previous customer service experience strongly desired.
Good problem-solving skills; ability to visualize a problem/situation and think abstractly to solve it

Responsibilities

Provide Level 1 and Level 2 application support for FCC licensing software applications
Perform help desk functions with excellent customer service skills (phone and email)
Troubleshoot, diagnose, and document technical issues in ServiceNow
Assist with testing of production implementations and system changes
Create, monitor, and manage data reports generated from Business Objects software
Collaborate with team members and internal support groups to resolve issues and ensure smooth operations
Maintain confidentiality of all processed, stored, or accessed information
Provide guidance and remedial training on system functions to end users and team members
Manage multiple tasks and prioritize appropriately to meet service level agreements and deadlines
Other duties as assigned