Application Support Specialist

Revecore

2d•Remote

About The Position

We are seeking a service-oriented and detail-driven Application Support Specialist to support internal employees who rely on external hospital systems to perform their roles. This role is responsible for managing user access to hospital systems, assisting with account provisioning and password issues, and troubleshooting application and system-related issues that impact day-to-day operations. The analyst will serve as a critical liaison between internal users, hospital IT teams, and internal IT stakeholders, ensuring secure, timely, and compliant access to clinical and hospital systems.

Requirements

Experience in IT support, application support, or access management, preferably in a healthcare or hospital environment.
Strong understanding of user account provisioning, access control, and troubleshooting workflows.
Familiarity with HIPAA, PHI handling, and security best practices.
Excellent customer service, communication, and documentation skills.
Ability to work effectively with both technical and non-technical users.
Strong organizational skills with the ability to manage multiple requests and priorities.
High School diploma or equivalent required
3 or more years of professional experience required.
2-3 years of customer service experience required.

Nice To Haves

Experience supporting clinical or hospital systems (e.g., EHR/EMR platforms).
Prior experience working directly with hospital IT teams or external customers.
Familiarity with ITSM tools (e.g., ServiceDesk Plus, Jira, Freshservice).
Experience with VPN Clients, Citrix Workspace, and VMware Horizon
Associates degree or equivalent certificate in IT field preferred
1-2 years of Information Technology (IT) experience preferred.
1-2 years of Healthcare Implementations or software (HIS) experience preferred.

Responsibilities

Serve as the primary point of contact for internal users requiring access to hospital and clinical systems, including new user setup, account modifications, and deactivation.
Manage password resets, authentication issues, and access requests in accordance with hospital policies, security standards, and HIPAA requirements.
Troubleshoot and resolve user-reported issues related to hospital applications and systems; escalate complex or critical issues to hospital IT teams or internal teams as appropriate.
Coordinate with hospital customers to facilitate access requests, issue resolution, and system updates while maintaining strong professional relationships.
Log, track, and manage support tickets through the IT ticket management system, ensuring timely resolution and adherence to service-level expectations.
Communicate status updates, resolutions, and next steps clearly to users and stakeholders.
Identify recurring issues or process gaps and recommend improvements to enhance user experience, efficiency, and system reliability.
Assist with testing, onboarding, and rollout of new hospital systems, applications, or access processes.
Develop and maintain clear documentation, procedures, and user guides related to hospital system access and support processes.
Provide guidance and basic training to internal users on proper use of hospital systems and access procedures.
Ensure all activities comply with organizational policies, security standards, and regulatory requirements related to PHI and HIPAA.