MICRO MARKET MANAGER (>$5M)

NEXCOM•Bethesda, MD

2d•Hybrid

About The Position

Plans, coordinates, controls, and supervises the micro market operation at an assigned activity. Responsible for the maximum utilization of services provided by the micro market, both Exchange operated or contracted. The position operates under the general direction and supervision of the manager who outlines policies, procedures, and objectives. Operates independently within established policies, procedures, and regulations. Refers unusual or complex problems to the manager with recommendations for solutions. Work is reviewed in terms of objectives met and efficiency in meeting operating goals. The role is directly responsible and accountable for the performance and mission effectiveness of assigned departments, as well as compliance with all operating procedures. Assesses the overall efficiency and integrity of assigned functions with particular emphasis on high-risk areas that may be susceptible to loss such as inventory shrink, shoplifting, refund fraud, paperwork error, associate theft, and receiving and purchase order errors. Ensures that all directives, policies, and regulations relative to the management of cost control and loss prevention initiatives are adhered to and actively works to create an environment intolerant of internal and external theft, paperwork error, and inventory shrink.

Requirements

Must possess a valid state driver's license.
Must possess the knowledge and skills necessary to operate a motor vehicle safely.
Must be able to pass appropriate background checks needed for the specific area of responsibility (e.g., Federal DOD Security Clearance, etc.).
Pass the GSA defensive driving course.
Total of 5 years of Experience consisting of the following:
GENERAL EXPERIENCE: Three years' experience gained in merchandising, technical, or other responsible work which enabled the applicant to gain knowledge of merchandising and procurement practices, skill in dealing with others in person-to-person work relationships, and the ability to exercise mature judgment.
OR SUBSTITUTION OF EDUCATION FOR EXPERIENCE: One year of related academic study above the high school level may be substituted for 9 months of experience up to a maximum of a four-year bachelor's degree for three years of general experience.
AND SPECIALIZED EXPERIENCE: Two years of responsible experience which provided a background in any of the following: merchandising operations, vending, maintenance of equipment, inventory levels, customer service, maintaining effective sanitation, security and safety measures, and exempt or nonexempt supervisory experience or similar work which demonstrated the knowledge, skills, and abilities required of the operational area.

Responsibilities

Personally directs or through subordinate supervisors supervises the maintenance and repair of micro market equipment and vehicles, scheduling of adequate supply of products and services, maintaining operating records and reports, and security of products, cash, and equipment.
Ensures that micro markets are maintained in accordance with sanitation regulations and are properly filled and serviced.
Responsible for achieving the NEXCOM departmental net contribution goal.
Plans, coordinates, and supervises all facets of the micro market operation.
Reviews and analyzes micro market reports and the preparation of operating summaries.
Reviews product selection and provides adjustments based on customer demographic and location.
Responsible for the training of micro market associates on all processes and procedures to include software systems, merchandising, and food safety.
Responsible for the opening of new micro markets to include merchandising of all product, setup of equipment, and setup of the payment kiosk.
Ensures all micro market standards are adhered to for areas of responsibility.
May be required to update, create, or delete data in the micro market software system to ensure the micro market locations run efficiently.
Inspects micro markets for operational condition, appearance, merchandising, and products.
Reports all cases of vandalism and theft and assists in the investigation of such incidents as directed by higher authority.
Initiates corrective action and conducts follow-up to ensure compliance.
Prepares appropriate inspection reports.
Responsible for the preparation of appropriate reports on cash receipts, accounts, and cash records, and operational data.
Enforces internal control procedures, safeguards, and releases cash intakes.
Responsible for inventory control, warehouse storage, records maintenance, equipment repair, servicing, maintenance, and installation of equipment at activity and locations.
Resolves customer complaints and initiates action to avoid recurrence.
Responsible for providing COR support to obtain supplies and spare parts from authorized vendors.
Supervises and is accountable for the receipt, storage, stock control, stock rotation, issue, and transfer of vending merchandise and supplies.
Within authorized limits, effects write-offs of items for consumption or sale.
Responsible for micro market equipment repairs, vehicle maintenance and installation, and preventive maintenance program.
Directs the activities of assigned mechanics to ensure scheduled preventive maintenance and emergency repairs are accomplished in a timely and economical manner.
Provides specifications to the Contracting Officer for the requisitioning and consumption of spare parts.
Prepares input to the Contracting Officer in the event that a contractor is in non-compliance with contract terms.
Initiates proper termination actions when authorized by the Contracting Officer.
Maintains current knowledge of the vending industry, including operational procedures, industry trends, equipment, products, and legislation.
Makes recommendations for improvement in equipment and types of product lines to be carried.
Supervises personnel, approves leave and vacation schedules, enforces work rules, enforces internal operating policies and procedures, and initiates programs or projects to serve mission needs.
Develops safe working conditions and practices and assures adherence.
Interviews and selects personnel, completes performance appraisals, reviews proposed disciplinary actions, resolves grievances and complaints, and otherwise develops a cohesive workforce.
Will be required to travel to micro markets within the district for short to long periods of time.
Position requires the associate to be on call for potential issues that arise after normal work hours.