MIAA Coordinator

East Bay Community Action Program•East Providence, RI

6d•Hybrid

About The Position

Make a Difference by Guiding People Through Critical Healthcare Decisions. If you are passionate about helping others navigate complex systems and want to create meaningful impact in your community, this role offers a unique opportunity. As a Medicare Information Assistance & Awareness (MIAA) Coordinator, you will empower individuals with the knowledge and support they need to make informed healthcare decisions while strengthening vital community programs. This position will be part-time: 5+ hours a week.

Requirements

Strong communication skills with the ability to explain complex information clearly and effectively
High level of professionalism, discretion, and confidentiality
Strong organizational and time management skills with the ability to manage multiple priorities
Relationship-building skills with diverse populations, including clients, volunteers, and partners
Analytical mindset with attention to detail for data tracking and compliance
Experience providing health insurance education, benefits counseling, or similar client-facing services
Ability to obtain and maintain required certifications, including SHIP Counselor Certification
Experience using databases and reporting systems for accurate data management and compliance

Nice To Haves

Familiarity with Medicare, Medicaid, or other public benefit programs
Experience coordinating volunteers or working in a community-based or nonprofit environment

Responsibilities

Provide comprehensive Medicare counseling and education to help individuals understand their coverage options and enrollment decisions
Conduct client assessments and ensure services meet required quality and compliance standards
Coordinate and oversee Open Enrollment periods and outreach events to maximize program reach and participation
Maintain strict confidentiality and uphold ethical standards in all client interactions
Ensure accurate and timely data entry and reporting across required systems to meet grant and regulatory requirements
Monitor program activity to ensure adherence to state, federal, and funding guidelines
Prepare reports and track program performance to support accountability and continuous improvement
Recruit, onboard, and support a network of volunteers to deliver counseling and outreach services
Provide ongoing coaching, resources, and updates to ensure volunteers remain knowledgeable and effective
Foster a positive and engaged volunteer experience to sustain program quality
Build and maintain relationships with community organizations serving older adults and individuals with disabilities
Coordinate outreach efforts and educational sessions to increase awareness of available services
Stay current on Medicare updates and share relevant information with staff, volunteers, and community partners