MH Loan Servicing Coordinator

FirstBank • Knoxville, TN

7d

About The Position

This role is integral to supporting the Loan Servicing Operations team and offers an excellent opportunity to develop expertise in financial processes and the Manufactured Housing Industry . The position requires a high level of accuracy, attention to detail, and the ability to manage multiple priorities in a fast-paced environment.

Requirements

• High School Diploma or GED required; some college coursework preferred.
• Proficiency in Microsoft Office Suite (Excel and Word).
• Strong attention to detail and accuracy in all tasks.
• Self-motivated with a strong sense of urgency and ability to meet deadlines.
• Excellent organizational and time management skills.
• Ability to multi-task and prioritize in a dynamic environment.
• Strong verbal and written communication skills.

Nice To Haves

• Knowledge of manufactured housing or loan servicing is a plus.

Responsibilities

• Payment Processing: Accurately post and reconcile customer payments, ensuring timely application to loan accounts and resolving discrepancies promptly.
• Daily Balancing and Reconciliation: Perform end-of-day balancing of payment batches and reconcile accounts to maintain financial integrity and compliance.
• Loan Maintenance: Update and maintain loan records, including changes to borrower information, payment schedules
• Cross-Training and Backup Support: Learn multiple operational functions to provide coverage and maintain continuity during staff absences.
• Special Projects: Assist with department initiatives, process improvements, and system enhancements as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees