MH Hospitality Liaison
About The Position
Welcomes all visitors, patients, and employees into the hospital, ensuring a warm greeting with a positive attitude and smile. Assists with transportation needs, including helping patients into and out of wheelchairs and private vehicles. Provides directions to various hospital departments and escorts visitors when necessary. Actively listens for and addresses visitor/patient complaints immediately or escalates them to management. Brown University Health employees are expected to role model the organization's values of Compassion, Accountability, Respect, and Excellence, and demonstrate core Success Factors such as Instilling Trust, Valuing Differences, Patient and Community Focus, and Collaboration.
Requirements
- Must demonstrate positive attitude and desire to assist customers.
- Ability to work independently.
- Must be flexible.
- Is cooperative in interactions, treating customers with courtesy, respect, and compassion.
- Is patient when responding to questions and answers questions appropriately.
- Responds to requests in a timely manner.
- Handles interruptions in a skillful way.
- Maintains a professional appearance and demeanor.
- Strives to prevent/resolve customer concerns to the customer's satisfaction.
Nice To Haves
- Previous strong customer service background preferred.
- Previous experience in healthcare environment preferred.
Responsibilities
- Assists with patient/visitor transportation needs when necessary.
- Assists patients into and out of wheelchairs, private vehicles when needed.
- Provides directions to various hospital departments and assists visitors by walking them to various hospital departments when necessary.
- Ensures every person that enters through the front lobby is warmly welcomed and greeted with a positive attitude and smile.
- Actively listens for visitor/patient complaints and addresses immediately or contacts a member of management to address.
- Performs some clerical duties such as accessing the computer to verify a patient location, folding brochures, working with marketing.
- Keeps the lobby and ER waiting rooms neat and orderly. Contacts housekeeping when needed.
- Completes work assignments within an acceptable time frame.
- Uses time and resources to the best possible advantage for successful completion of job responsibilities.
- Develops and maintains efficient working relationships.
- Is reliable in respect to attendance.
- Is reliable in respect to punctuality.
- Recognizes the importance of team efforts and partners with others to achieve positive outcomes.
- Is part of a team effort to insure quality customer service.
- Offers creative solutions or alternatives to issues or concerns.
- Produces quality results.
- Continually strives to improve the quality of work.
- Accepts responsibility for all work performed and takes appropriate corrective action as needed.
- Is responsible for ongoing development of his/her work skills through the use of available resources (i.e.: inservices, formal educational programs, other work groups and on-the-job training).
- Attends and participates in staff meetings and inservices and/or reviews documentation as required.
- Recognizes and seeks assistance/consultation when appropriate.
- Listens for complaints or issues from visitors and/or patients and forwards this information to members of administration for correction.
- Demonstrates an understanding of relative Hospital and all-departmental policies and procedures including safety issues.
- Possesses awareness of programs/services provided by Hospital and where they are located.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
