Mgr, Telemarketing

Hilton Grand Vacations • Orlando, FL

3d

About The Position

As a Call Transfer Manager, you will be responsible for assisting with the daily operations within the Call Transfer/Web Promotions team. You will analyze data from Call Transfer and Web reporting to ensure sales metrics are achieved. You will provide coaching and development to Sales Agents, Team Leads, Supervisors, and Senior Managers to drive results of improved performance against sales goals and Team Member survey results. You will forecast volume and sales monthly and annually and re-forecast as needed to ensure all metrics are being achieved. You will set the annual financial budget and manage staff to the approved budgetary commitment. You will meet monthly with Sr. Leadership to explain any budget variances. You will implement and follow up on all new initiatives for the department and ensure compliance with new programs.

Requirements

• Experience in telemarketing or call center operations.
• Ability to analyze data and sales metrics.
• Coaching and development skills.
• Forecasting skills (monthly and annually).
• Budget management experience.
• Experience meeting with senior leadership.
• Ability to implement and manage new initiatives.
• Understanding of program compliance.

Responsibilities

• Assist with daily operations within the Call Transfer/Web Promotions team.
• Analyze data from Call Transfer and Web reporting to ensure sales metrics are achieved.
• Provide coaching and development to Sales Agents, Team Leads, Supervisors, and Senior Managers to drive results of improved performance against sales goals and Team Member survey results.
• Forecast volume and sales monthly and annually and re-forecast as needed to ensure all metrics are being achieved.
• Set annual financial budget and manage staff to the approved budgetary commitment.
• Meet monthly with Sr. Leadership to explain any budget variances.
• Implement and follow up on all new initiatives for the department and ensure compliance with new programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed