Mgr, Quality Electrical Infrastructure

Massachusetts Bay Transportation Authority•Boston, MA

5d•Hybrid

About The Position

The MBTA’s Quality Management team, within the Office of Quality, Compliance, and Oversight (QCO), ensures that the Authority’s infrastructure and operations meet established standards for safety, reliability, and performance. The team develops and maintains policies, procedures, and standards, and verifies their effectiveness through audits, inspections, and continuous improvement efforts aligned with MBTA requirements and external regulatory agencies. The Electrical Infrastructure Quality Manager sits within the Infrastructure Maintenance Quality Management team. The Manager supports quality oversight of power systems and electrical infrastructure within Engineering and Maintenance, working closely with engineering, maintenance, and operations teams to ensure infrastructure is designed, maintained, and operated in accordance with established standards and best practices. This role does not have direct supervisory responsibility but plays a key role in influencing and improving quality outcomes across these functions. The Manager leads quality assurance activities for electrical infrastructure, including audits, inspections, and performance analysis of maintenance and operational practices. The role evaluates the effectiveness of quality control processes, identifies risks and gaps, and drives improvements to ensure work is performed in accordance with established standards and best practices. The Manager also supports the development and interpretation of quality standards, policies, and procedures, and collaborates with internal stakeholders and third-party consultants to strengthen system reliability, ensure regulatory compliance, and advance continuous improvement across the MBTA.

Requirements

Bachelor’s degree from an accredited institution in engineering, engineering technology, railroad engineering, or a closely related field.
Five (5) years of engineering experience, preferably in Utility Power Systems, Traction Power Systems, light rail, heavy rail, commuter rail, or freight rail.
One (1) year of managerial, supervisory, or leadership experience working with a diverse workforce.
Knowledge of operations, services, and activities of an engineering and construction program.
Professional knowledge of industry engineering principles and practices.
Knowledge of recent developments, current literature, and sources of information related to QA/QC innovations and trends in engineering design and development.
Principles and practices of technical writing.
Ability to apply project management techniques and principles, defining detailed project scope and control scope as a means of achieving overall project objectives.
Utilizing personal computer software programs affecting assigned work, and in compiling and preparing QA/QC standards and reports.
Ability to interpret and administer policies and procedures sufficient to administer, discuss, resolve, and explain to staff and other MBTA departments.
Outstanding communication skills and the ability to clearly communicate highly complex technical issues, analysis, and recommendations to staff and leadership.
Engineering consulting services and methods, including reports, studies, cost estimates, plans, and specifications.
Knowledge of Federal, State, and local laws, codes, and regulations.
Knowledge of modern office procedures, methods, and equipment, including computers and computer applications such as word processing, spreadsheets, and computerized statistical databases.
Effective organizational, analytical, quantitative, technical writing, multi-tasking, and time management skills.
Proficient with the use of MS Office, PowerPoint, and Graphic applications.
Demonstrated ability to communicate and present effectively to a diverse group of stakeholders and customers.
Establishing and maintaining effective working relationships with other department staff, management, vendors, outside agencies, community groups, and the public.
Possession of a valid driver’s license without infractions in accordance with MBTA policy.
Be available to work twenty-four (24) hours per day, seven (7) days per week, 365 days per year.
Work is normally performed in a standard office environment and includes construction and operational site visits.
Subject to standing, walking, bending, reaching, stooping, and lifting of objects up to 25 pounds; may occasionally be exposed to dangerous machinery, extreme weather conditions, physical harm, and extreme noise when conducting construction and operational site visits while working in the field.
MBTA promotes a safe and healthy work environment and provides appropriate safety and equipment training for all personnel as required.
A High School Diploma or GED with an additional seven (7) years of directly related experience substitutes for the bachelor’s degree requirement.
An associate degree from an accredited institution with an additional three (3) years of directly related experience substitutes for the bachelor’s degree requirement.
A master’s degree in a related subject substitutes for two (2) years of general experience.
A nationally recognized certification or statewide/professional certification in a related field substitutes for one year of experience.

Nice To Haves

Master’s degree from an accredited institution in engineering, engineering technology, railroad engineering, or a related technical field.
Ten (10) years of experience working in engineering or quality.
Extensive experience in project management, technical design, inspection, rating schemes such as NBIS, and rehabilitation experience on transit infrastructure projects.
Experience managing and reviewing structural, geotechnical schema, and related engineering services.

Responsibilities

Support the overall goals, priorities, and strategic initiatives for all QA/QC planning, design, operations, maintenance, engineering, or capital delivery activities related to transit stations and facilities.
Supports assigned QA/QC activities for planning, design, operations, maintenance, engineering, or capital delivery activities involving multiple consultants and contractors related to transit stations and facilities.
Develops and maintains QA/QC technical requirements and criteria related to planning, design, operations, maintenance, engineering, or capital delivery activities, including but not limited to design criteria, standard specifications, and drawings related to transit stations and facilities.
Review and assess requests for compliance with established.
Collaborates closely with Construction, Operations, Maintenance, and others to continuously verify and improve requirements based on the current industry’s best practices related to transit stations and facilities.
Establishes goals, priorities, and strategic initiatives for the delivery of QA/QC requirements related to transit stations and facilities.
Leads the development of metrics and other analytical tools to measure the performance of the Quality Assurance program.
Ensures QA/QC processes, policies, and practices are interpreted and applied consistently and effectively; ensures accountability and compliance with all current MBTA policies and procedures, rules, and regulations.
Provides QA/QC-related engineering support to Project Managers throughout the planning, design, and delivery phase of capital projects, which could include vehicle or infrastructure-related projects. Support includes but is not limited to design reviews, construction submittal reviews, response to requests for information, preparation of field clarifications, field inspection, etc.
Provides QA/QC support for planning, design, operations, maintenance, engineering, or capital delivery departments on matters as directed and requested; serves as staff on a variety of committees; prepares and presents reports, presentations, and other necessary correspondence.
Reports on the performance of Quality Assurance Standards to MBTA senior managers and other stakeholders.
Assists in the Authority’s response to extraordinary situations, including emergencies, derailments, accidents, serious service delays, and severe weather, to ensure safety and securement of riders, employees, and MBTA assets.
Communicate effectively with customers, vendors, and employees.
Perform all other duties and projects that may be assigned.
Additional responsibilities may include a focus on one or more departments or locations. See applicable addendum for department or location-specific functions.