Mgr,Procurement

CVS Health•Woonsocket, RI

6d•$66,330 - $145,860

About The Position

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary We are seeking a Concur Expense & Insights Manager to lead the enterprise Concur Expense program by combining operational excellence, expense governance, and business insight generation. This role ensures an efficient, compliant, and user-friendly expense experience while leveraging expense data to identify trends, improve controls, support strategic decision-making, and drive continuous improvement. This role is responsible for the end-to-end integrity of the travel and expense process, partnering with internal stakeholders and third-party support teams, and driving continuous improvements that strengthen compliance, enhance user experience, and improve operational efficiency. The position partners closely with Procurement, Finance, HR, Compliance, IT, and business leaders to strengthen operations, enhance governance, and deliver actionable business insights—advancing the program from a primarily transactional model to a more structured, controlled, and scalable operation.

Requirements

5+ years of experience in Concur Expense, Finance, Procurement, or Business Operations
Experience supporting SAP Concur or comparable expense platforms, with a proven understanding of travel expense policies, compliance frameworks, and internal controls
Proven experience managing third-party vendors or offshore support teams
Strong analytical, research, and problem-solving skills, including the ability to diagnose process or system issues and drive resolution
Experience working with cross-functional stakeholders
Excellent written and verbal communication skills, with the ability to engage stakeholders at all levels

Nice To Haves

SAP Concur administration experience, including configuring audit rules
Experience with expense data analysis and governance
Experience developing executive reporting
Experience using AI or automation to improve business processes
Exposure to process improvement or transformation initiatives, including support of large, complex enterprise environments

Responsibilities

Lead the day-to-day SAP Concur Expense program, including submission, audit, approval, reimbursement, and policy execution
Serve as the primary point of contact for external support partners; oversee daily operations, including ticket management, escalations, and SLA performance
Partner with stakeholders and third-party support teams to deliver an excellent colleague experience
Develop SOPs, training materials, and user guidance
Identify opportunities to simplify processes, address bottlenecks and recurring user challenges, and improve operational efficiency
Analyze expense data to identify trends, risks, compliance issues, and improvement opportunities
Conduct research and translate findings into actionable recommendations
Develop executive-ready reports, dashboards, and presentations
Evaluate operational and financial impacts of policy or process changes
Support sourcing initiatives with expense-related insights
Enforce company Concur Expense policy through consistent, structured processes; review and resolve policy exceptions, noncompliant spend, and escalation cases
Partner with leadership to address repeat exceptions or higher-risk behaviors, and recommend long-term solutions to recurring issues
Strengthen governance through proactive monitoring and preventive controls
Support the implementation of controls to reduce misuse and improve policy adherence
Evaluate automation and AI opportunities, including AI-driven solutions for expense validation and anomaly detection, to improve efficiency and oversight
Support modernization initiatives across the Concur Expense program, including enhanced reporting, monitoring, and new tools
Partner with analytics teams to translate insights into actionable process and system improvements
Build partnerships across Procurement, Finance, HR, Compliance, IT, and business teams
Act as a trusted, solution-oriented partner, providing clear and professional guidance to employees and business partners
Improve the overall user experience by reducing friction in submission and resolution processes
Translate business needs into process improvements and reporting solutions
Support leadership with actionable insights and recommendations