Mgr Operations

IHG • Naperville, IL

1d

About The Position

Delivering truly memorable experiences is a complex and ever-evolving operation. To keep things running smoothly, we’re looking for an Operations Manager who knows how to bring the best out of people, maintain exceptional standards and maximise financial returns.

Requirements

• Bachelor’s degree, higher education qualification or equivalent in Hotel Administration / Business Administration
• Three years of guest service/hotel experience with at least two years in a supervisory capacity, or an equivalent combination of education and experience
• Must speak fluent English

Nice To Haves

• Previous extended stay experience or experience in a hotel of similar size and complexity preferred
• Other languages preferred

Responsibilities

• Working closely with your General Manager – while also occasionally acting up in their absence
• Directing everyday activity and assignments to enable your team to deliver exceptional guest experiences
• Establishing and implementing service recovery guidelines in order to ensure complete guest satisfaction.
• Responding to guest complaints or concerns in a prompt and professional manner
• Helping your General Manager to develop, implement and monitor financial and operating plans to safeguard guest satisfaction and promote profitability

Benefits

• full uniform
• impressive room discounts
• best training in the business

What This Job Offers

• Job Type: Full-time
• Career Level: Manager