Mgr - Integrated Care (Hybrid)

Blue Cross Blue Shield of Arizona•Phoenix, AZ

9d•Hybrid

About The Position

Responsible for developing and managing the day to day processes required to provide Care Management (UM and CM) activities that promote quality, cost effective outcomes and remain compliant with all regulatory requirements. This job description includes both utilization management and case management functions with the intent that the manager will be primary in either utilization management or case management.

Requirements

2 years of experience in full-time equivalent of direct clinical care to the consumer
1 year of experience in a supervisory role
Associate’s Degree in general field of study or Post High School Nursing Diploma; or or Master’s Degree in a behavioral health field of study (i.e., MSW, MA, MS, M.Ed.), Ph.D. or Psy.D.
Active, current, and unrestricted license to practice in the State of Arizona (a state in the United States) as a Registered Nurse (RN); or independent license in the behavioral health profession such as LCSW, LPC, LISAC LMFT, or licensed psychologist (Psy.D. or Ph.D.).
Once they have directly supervised the integrated care process within (3) years with the organization, hold a certification in case management from the following certifications; Certified Case Manager (CCM), Certified Disability Management Specialist (CDMS), Case Management Administrator, Certified (CMAC), Case Management Certified (CMC), Certified Rehabilitation Counselor (CRC), Certified Registered Rehabilitation Counselor (CRRC), Certified Occupational Health Nurse (COHN), Registered Nurse Case Manager (RN, C), or Registered Nurse Case Manager (RN,BC).
Intermediate skill in use of office equipment including copier, fax machine, scanner and telephones
Intermediate PC proficiency
Intermediate skill in word processing, spreadsheet, and database software
Maintain confidentiality and privacy in consideration of State, Federal, BCBSAZ and other accreditation requirements
Advanced and current clinical knowledge
Demonstrates knowledge and understanding of the medical management process
Analytical knowledge necessary to generate reports based on available data and the ability to make decisions based on reported data
Capable of investigative and analytical research
Practice interpersonal and active listening skills to achieve customer satisfaction
Compose a variety of business correspondence
Interpret and translate policies, procedures, programs and guidelines
Navigate, input and maintain data records in multiple system applications
Establish and maintain working relationships in a collaborative team environment with all BCBSAZ Departments/Divisions
Organizational skills with the ability to prioritize tasks and work with multiple priorities
Independent and sound judgement with good problem solving skills
Make use of employee's skills and abilities to deliver business objectives
Use available information to focus team's activities and identify priorities
Ability to develop and build a high performing team culture - this is implied in above bullet
Represent BCBSAZ in the community

Nice To Haves

5 years of experience in full-time equivalent of direct clinical care to the consumer or health insurance field
2 years of experience in a supervisory role
2 years of experience working in a managed care organization
Bachelor's or Master's Degree in Nursing or Health and Human Services related field of study; or Doctoral degree in behavioral health related field
Active and current certification in case management from the following certifications; Certified Case Manager (CCM), Certified Disability Management Specialist (CDMS), Case Management Administrator, Certified (CMAC), Case Management Certified (CMC), Certified Rehabilitation Counselor (CRC), Certified Registered Rehabilitation Counselor (CRRC), Certified Occupational Health Nurse (COHN), Registered Nurse Case Manager (RN, C), or Registered Nurse Case Manager (RN,BC).
Advanced PC proficiency
Maintains current knowledge of State, Federal, BCBSAZ, and other applicable regulatory/accrediting agency requirements as they apply to department functions
Working knowledge of McKesson Interqual®, Milliman Care Guidelines, ASAM or other nationally recognized medical necessity criteria
Demonstrates effective presentation skills
Demonstrated effective leadership skills

Responsibilities

Manage and oversee all staff activities related to the development and delivery of health improvement/management programs for members with both complex and chronic health care needs.
Promotes the integrated, whole-person approach to a continuum of care.
Provide oversight and recommendations on the cases being managed through any of the programs.
Direct all activities required to maintain accreditation for Case and Utilization Management.
Responsible for monitoring and reporting department and program performance measures including IRR. – makes recommendations for improvements to operational practices based on the results.
Evaluate, interpret, and negotiate applicable benefit and regulatory requirements.
Identify, research, process, resolve and respond to customer inquiries and correspondence via telephone, written communication and/or in person.
Responsible for the review, update and accuracy of documentation, computer files, policies and procedures related to the departmental goals and objectives – makes recommendations for improvements to operational practices based on the
Consult and coordinate with various internal departments, external plans, providers, businesses, and government agencies to obtain information and implement operational changes and process improvement.
Keep status of unit current in accordance with service standards, systems, procedures, forms and manuals through staff meetings, verbal and written communications.
Provide current case management resources and pertinent clinical resources.
Facilitate opportunities for staff training, continuing education, and development such as identifying needs, developing curriculum, delivering and coordinating training. This includes clinical decision making and critical thinking related to member’s care.
Ensure that updates related to organizational goals and organizational changes are communicated to staff.
Perform a formal evaluation of job performance per Blue Cross Blue Shield of Arizona (BCBSAZ) corporate policy to include review and assessment of the CM program documentation produced by the Care Management staff members.
Obtain feedback on support staff job performance from care managers who receive direct support from, and interact on a regular basis
Interview, evaluate and make recommendations in regard to employment decisions.
Participate in continuing education and current developments in the field of medicine, behavioral health, social determinants and managed care at least annually.
This position has an onsite expectation of 2 days per week and requires a full-time work schedule. Full-time is defined as working at least 40 hours per week, plus any additional hours as requested or as needed to meet business requirements.
Perform all other duties as assigned.