Mgr, eShop - PDR

Nintendo•Redmond, WA

18d•Hybrid

About The Position

From the launch of the Nintendo Entertainment System™ more than 30 years ago, Nintendo’s mission has been to create smiles through unique entertainment experiences. Here at Nintendo of America Inc., we deliver on this mission by partnering closely with Nintendo Co., Ltd., to bring Nintendo’s iconic and cherished franchises including Mario™, Donkey Kong™, The Legend of Zelda™, Metroid™, Animal Crossing™, Pikmin™ and Splatoon™ across the Americas through our video games, hardware systems, and collaborations with partners on a range of other entertainment initiatives like feature films and theme parks. We are an equal opportunity employer offering a welcoming and inclusive environment in service to one another, our products, and the diverse consumers and communities we call home. For more information about Nintendo, please visit the company’s website at https://www.nintendo.com/. DESCRIPTION OF DUTIES Plans and aligns with leadership on strategic direction of digital operations business. Defines and ensures operational best practices to ensure quality customer experience for all digital initiatives. Leads the strategy for day-to-day games release operations for Nintendo eShop including tracking, planning, and execution. Manages and drives deliverables for content management tools with Nintendo Company Limited (NCL) counterparts and system development teams. Communicates across internal and external project team members, stakeholders and NCL. Provides overall direction and manages the team to maximize productivity, optimize workflows, and ensure timely releases. Establish and manage goals, objectives and metrics for the function and team. Develop team members to execute on their line of business independently. Develops and drives QA protocols and product release process for all content released in eShop. Manages backend and setup processes for product and feature launches. Ensures issues are identified, tracked, reported and resolved in timely manner including root cause analysis. Ensures the quality of deliverables conforms to Nintendo of America (NOA) standards (legal, tax, finance, etc.).

Requirements

6 years of digital operations experience.
1-2 years of management experience.
Ability to work with, present to and influence senior leadership.
Excellent English/Japanese bilingual skills (verbal and written) for bilingual positions.
Experience with cross-functional teams and strategic planning processes.
Strong Microsoft Office proficiency, including Excel and PowerPoint.
Experience with standard analytics tools and packages, such as Google Analytics or Tableau.
Undergraduate degree in a related field, or equivalent experience.
Applicants must be legally eligible to work in the United States to be considered. Visa sponsorship is not available for this role.

Nice To Haves

Video Games industry experience a plus.
Bilingual abilities in Japanese is a plus
Familiarity with Japanese business practices preferred
PMP certification desired.

Responsibilities

Plans and aligns with leadership on strategic direction of digital operations business.
Defines and ensures operational best practices to ensure quality customer experience for all digital initiatives.
Leads the strategy for day-to-day games release operations for Nintendo eShop including tracking, planning, and execution.
Manages and drives deliverables for content management tools with Nintendo Company Limited (NCL) counterparts and system development teams.
Communicates across internal and external project team members, stakeholders and NCL.
Provides overall direction and manages the team to maximize productivity, optimize workflows, and ensure timely releases.
Establish and manage goals, objectives and metrics for the function and team.
Develop team members to execute on their line of business independently.
Develops and drives QA protocols and product release process for all content released in eShop.
Manages backend and setup processes for product and feature launches.
Ensures issues are identified, tracked, reported and resolved in timely manner including root cause analysis.
Ensures the quality of deliverables conforms to Nintendo of America (NOA) standards (legal, tax, finance, etc.).