Mgr, Design & Development

Grainger Businesses • Lake Forest, IL

2d • $95,900 - $159,800 • Hybrid

About The Position

The Sales Learning and Development Team provides role-specific learning for over 4,500 North American Sales and KeepStock team members and leaders that builds capabilities to drive profitable growth. COE Managers own operational excellence, continuous improvement, and incorporation of impactful emerging trends for their area of practice - Facilitation and Coaching, Design and Development, or Learning Operations. As part of the Learning Leadership team, COE Managers oversee a learning portfolio that includes onboarding/capability building programs, on demand learning and role-specific continuous learning. The team is charged with accelerating team member growth through role transitions and strengthening current team members skills as measured by learning, behavior, and performance metrics. You will work hybrid 2 days per week from our Lake Forest, IL office; remote/virtual candidates may be considered with increased travel.

Requirements

• Bachelor's Degree Business, Human Resources, Organizational Development, Education, Adult Education, or related fields required
• 7+ years serving as an informal and formal leader across multiple learning areas of practice with experience operationalizing and scaling, with demonstrated ability to ability to coach and have difficult conversations required
• Ability to travel 20-30%
• Strong business acumen including knowledge of Grainger business, our customers and the sales and service teams preferably gained through direct field experience.
• Deep expertise in adult learning including learning frameworks, methodologies, technology, best practices, and emerging trends and driving performance improvement
• Strong design and development skills and ability and familiarity with range of AI type solutions
• Process orientation/ continuous Improvement focus with strong ability to redesign processes to drive productivity and service improvements
• Strong program/project management, skills overseeing large scale projects or workstreams
• Strong collaboration skills and desire to partner closely with others
• Ability to lift <25 lbs.

Nice To Haves

• Continuing Education learning certifications desirable

Responsibilities

• Oversees learning design and development across the entire learning portfolio including formal capability building programs, large scale initiatives including NSSM, role-specific continuous learning, and on demand in-the-moment learning.
• Champions disciplined use of learning frameworks and methodologies to design learning that drives performance improvement across design team. Incorporates a deep understanding of adult learning principles and an evolving view of how team members’ learn to inform COE’s design and development standards.
• Standardizes on suite of authoring tools and experiences that address performance gaps, engage participants and fostering development efficiency. Stays abreast of industry trends on emerging modalities including digital immersive simulations and more extensive AI solutions. Consults on adoption of these modalities, analyzes make/buy decisions, and oversees vendor selection and ongoing relationships.
• Governs and champions use of COE standards by other teams building select learning.
• Champions COE standards, processes, and tools that drive high-quality consistent COE learning output and establishes strong connection points including clear handoffs and standard artifacts with other learning COEs, Program Managers and stakeholder groups.
• Partners with Program Managers, Sales Effectiveness Intake Leads, and other key stakeholders to prioritize and scope new work in alignment with GBU priorities. Manages disciplined COE resource staffing process with the dual objective to deliver timely consistent high-quality work output along with growth of individual team members’ capabilities.
• Owns COE effectiveness and efficiency goals. Develops metrics and measurement tracking processes and use these measures to drive continuous improvement around seller effectiveness and operational efficiency. Partners with Program Managers to analyze program-specific COE data and feedback to ensure operational excellence at a program-level.
• Collaborates with Learning Leadership Team, COE and Program Managers, to optimize impact of overall learning portfolio and operational excellence across the broader team. Also collaborates with Learning Leadership team to evolve the learning roadmap incorporating a clear understanding of the needs of our customers, the team members we serve, external learning trends and innovations to optimize the learning environment.
• Supports stakeholder alignment and communication with key business leaders most typically in partnership with Program Managers.
• Stays abreast of emerging trends and practices leveraging internal Learning Partner network and external organizations and thought leaders.
• Owns collaborative project management across COEs for large, prioritized initiatives. Builds internal team project management discipline and practices leveraging standard tools and processes.

Benefits

• Medical, dental, vision, and life insurance plans with coverage starting on day one of employment
• 6 free sessions each year with a licensed therapist to support your emotional wellbeing.
• 18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date)
• 6 company holidays per year.
• 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required.
• Employee discounts, tuition reimbursement, student loan refinancing and free access to financial counseling, education, and tools.
• Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager