MG Patient Access Representative

Brown Medicine•Dartmouth, MA

2d•Onsite

About The Position

Responsible for all front desk functions including general business office functions, and patient reception / registration. May be responsible for telephone triage and scheduling depending upon location. Supports the facility’s ideology, mission, goals, and objectives. Performs in accordance with the facility’s policies and procedures. Follows the facility’s standards for ethical business conduct. Conducts self as a positive role model and team member. Recognizes patients’ rights and responsibilities and supports them in performance of job duties. Participates in facility committees, meetings, in-services, and activities. Brown University Health employees are expected to successfully role model the organization’s values of Compassion, Accountability, Respect, and Excellence as these guide our everyday actions with patients, customers and one another.

Requirements

High school diploma or equivalent.
Must be flexible, customer / patient focused, possess a positive attitude, strong learning aptitude and the ability to work well both independently and on a team in a fast-paced environment.

Nice To Haves

Prior front-desk experience preferably within a medical clinic setting
Experience managing a multi-line phone system
Experience with computer systems and the ability to type
Strong understanding of medical terminology
Understanding of different insurance plans and referral procedures
Bi-lingual communication skills

Responsibilities

Registers patients, collects appropriate co-pays, deductibles and other related payments that are due.
Adheres to established cash control policies and procedures.
As part of the check in process, provides new patients with patient registration form and copies insurance card for file.
Registers patients into the computer system.
Verifies existing patients’ demographics and insurance information at each visit; Checks referrals and POS or paper, obtaining required authorization, eligibility verification and confirmation of registration information.
Responsible for preparation of billing packets on a daily basis which includes: Assuring that an insurance face sheet is attached to each encounter, Checking off each encounter against the schedule, Ensuring that each encounter has been confirmed in the system, Tracking and following up on any missing encounters, Ensuring correct entries on day sheet, Completion of batch sheet checklist and all items listed on checklist, Ensuring that each batch is sent to billing by courier, Any other billing responsibility as designated by manager.
Schedules appointments accurately and efficiently within established scheduling protocols as appropriate.
Serves as liaison with centralized Medical Records department as appropriate.
Demonstrates courteous, professional, and cooperative behavior towards patients, visitors, coworkers, and providers.
Performs duties as a team member, integrating activities with fellow employees and providers.
Other duties as assigned.