MG Med Asst - Patient Service Specialist

Brown Medicine•Dartmouth, MA

1d•$18 - $30•Onsite

About The Position

This position functions as a member of both the clinical and administrative team, completing daily tasks to ensure smooth operations in the SMG physician practice. The Medical Assistant I /Patient Service Specialist (PSS) I must maintain a professional, positive manner when interacting with patients and customers in-person, over the phone, or via email. Brown University Health employees are expected to role model the organization's values of Compassion, Accountability, Respect, and Excellence, which guide everyday actions. Employees are also expected to demonstrate core Success Factors: Instill Trust, Value Differences, Patient and Community Focus, and Collaborate.

Requirements

High School Diploma or equivalent required.
Strong customer service excellence expected.
Excellent communication and interpersonal skills required.
Experience with EMR strongly preferred. (Athena a plus)
Experience with Microsoft Office, Word, Excel, and Outlook preferred.
Education from approved medical assistant program or equivalent preferred.

Nice To Haves

One to three years as a medical assistant preferred.
Athena (EMR) experience a plus.

Responsibilities

Works closely with providers to assist in delivering world-class care to patients.
Rooms patients and prepares them for the provider visit.
Takes vital signs, including accurate blood pressures, temperature, pulse, pulse oximetry, weight, height, and respiratory rates, and enters them into the EMR.
Records patient history, chief complaint, pharmacy information, and prescription list into the EMR for physicals.
Obtains required consents and completes necessary forms for specific visit types.
Performs in-office testing as needed and performs controls on certain in-office tests.
Performs EKGs as ordered.
Chaperones Providers as required.
Administers vaccines and medications as ordered by the provider, following SMG policies.
Stocks rooms and monitors expiration dates of supplies in exam rooms.
Assists with incoming calls by answering, triaging, and routing them appropriately.
Registers patients in the EMR, verifies information (including demographics), and obtains accurate health insurance information.
Conducts eligibility checks to ensure insurance is accurately reflected.
Schedules patients' appointments and appropriate testing as directed, following scheduling rules and directing patient visits in other SMG practices.
Performs daily pre-visit planning for all upcoming scheduled appointments.
Performs outreach to select patient groups for patient care and quality initiatives, and schedules specialty appointments and testing as required.
Informs manager of all clinical or administrative supply needs or assists with ordering.
Obtains prior authorizations and/or insurance referrals as per practice need.
Works independently with little supervision.
Adheres to all SMG policies.
Uses discretion to ensure patient confidentiality.
Performs all other duties as requested.