Metrology Specialist I

USP•Rockville, MD

8h•Onsite

About The Position

This hands-on technical role within the Central Laboratory Operations (CLO) department is responsible for delivering critical laboratory support services across USP’s U.S. sites. The position oversees external calibration services and supports internal calibration and validation activities to ensure equipment is compliant, reliable, and audit-ready. The role partners closely with laboratory operations, facilities, safety, reference standard production, and quality teams to ensure continuity of operations and timely execution of key deliverables. The individual is expected to independently coordinate service activities, track deliverables, and ensure timely execution of calibration and validation work. As part of our mission to advance scientific rigor and public health standards, you will play a vital role in increasing global access to high-quality medicines through public standards and related programs. USP prioritizes scientific integrity, regulatory excellence, and evidence-based decision-making to ensure health systems worldwide can rely on strong, tested, and globally relevant quality standards. Additionally, USP’s People and Culture division, in partnership with the Equity Office, invests in leadership and workforce development to equip all employees with the skills to create high-performing, inclusive teams. This includes training in equitable management practices and tools to promote engaged, collaborative, and results-driven work environments.

Requirements

Minimum of 1-2 years of experience in metrology, calibration operations, instrument support, or a related laboratory or quality function where calibration was a primary responsibility.
Experience working in a regulated environment (e.g., cGMP, ISO) with an understanding of compliance, documentation practices, and audit readiness expectations.
Experience coordinating calibration activities, including scheduling services, tracking equipment status, and maintaining calibration records.
Experience or Familiarity with calibration management systems used to track equipment, service history, and compliance data.
Ability to review technical documentation (e.g., calibration certificates, maintenance records) for accuracy, completeness, and traceability.
Experience working with external vendors, including coordinating services, reviewing documentation, and supporting contract or service-related activities.
Basic troubleshooting and problem-solving skills related to laboratory equipment and instrumentation.
Strong attention to detail and organizational skills with the ability to manage multiple priorities.
Ability to collaborate effectively with laboratory, quality, validation, and vendor teams to support operational needs.
Good computer skills, including experience with data entry, tracking systems, and report generation.
Willingness to learn, adapt, and take on new responsibilities as business needs evolve.
Exposure to working with external vendors or service providers, including coordination of services or follow-up activities.
Strong organizational skills with the ability to manage multiple tasks and priorities effectively.
Strong communication skills, including the ability to work across teams and interact with external partners.
Ability to identify issues, support troubleshooting activities, and contribute to practical solutions.
Ability to work in a hands-on environment, including standing for extended periods and handling laboratory equipment when needed.

Nice To Haves

Bachelor’s degree in a scientific or technical field (e.g., chemistry, engineering, or a related field).
Experience working in a laboratory or regulated environment supporting equipment, instrumentation, or technical operations.
Familiarity with calibration practices, measurement concepts, or basic metrology principles.
Experience using a calibration management system or similar tools to track equipment, service records, or operational data.
Understanding of industry standards such as cGMP, ISO 9001, or ISO 17025.

Responsibilities

Support calibration program activities by coordinating internal and external services, maintaining schedules, tracking due dates, and ensuring equipment records are accurate, compliant, and aligned with ISO, USP and applicable regulatory standards.
Coordinate vendor-related activities, including scheduling onsite services, reviewing quotations and supporting contract and renewal processes, maintaining vendor documentation and qualification, and tracking service completion and performance.
Assist with equipment lifecycle activities such as shipment, tracking, repair follow-up, and return to service to ensure laboratory readiness and minimize downtime.
Review and maintain calibration and compliance documentation (e.g., calibration certificates, maintenance records, qualification documents) to ensure accuracy, traceability, and audit readiness in accordance with USP and regulatory expectations.
Collaborate with laboratory, validation, and quality teams to align schedules, communicate timelines, and support operational priorities across sites.
Perform or assist with calibration, performance verification, troubleshooting, and preventive maintenance activities to ensure instruments are reliable and fit for intended use.
Contribute to process improvements by identifying gaps and supporting efforts to enhance efficiency, compliance, and overall metrology operations.
Perform other duties as assigned.