Metrology RMA & Remote Site Logistics Rep

BAE Systems•Nashua, NH

2d•Onsite

About The Position

BAE Systems is seeking Logistics professionals to join their Metrology team as Metrology RMA & Remote Site Logistics Representatives. In this role, you will work closely with Metrology Engineers, Calibration Coordinators, and Factory Managers. The primary focus is on maintaining Measurement and Test Equipment (M&TE) uptime by expediting the movement of equipment through the calibration process, which is crucial for ensuring factories can deliver products on time and to high-quality standards. The company emphasizes a culture of safety and innovation, offering opportunities for career growth and making a significant impact.

Requirements

Associates Degree in related discipline
10+ years of experience in logistics
Experience using Calibration recall Database’s such as MetTeam
Microsoft Office Suite proficiency
Communicate effectively both orally and in writing
Possess interpersonal skills involving coordinating with customers and suppliers
Be able to make decisions using sound judgment while complying with policies, procedures, appropriate principles and applicable state and federal laws and regulations

Responsibilities

Follows user guides and requests to status and sticker M&TE.
Keeps customers informed of M&TE status information through Recall database and other media.
Answers customer questions and concerns regarding M&TE calibration status.
Coordinates vendor onsite calibration.
Contacts vendors and coordinates the outsourcing of vendor calibrated equipment.
Processes and route New M&TE to the point of use.
Works with Asset Management and Gov/Prop Management to facilitate the disposition, tagging, deployment, storage, and redeployment of M&TE.
Maintains an effective working relationship with supervisors and engineers so that calibration compliance can be satisfied.
Assists in preparing purchase order requisitions and track requests from initiation through delivery.
Maintains various files for calibration compliance, cost data, calibration recall programs, etc.
Notifies supervisor of any difficulties or delays, which may affect schedules.
Follows up with vendors to obtain status of equipment and expedite as required.
Performs other duties and responsibilities as required.
RMA (Return Material Authorization) Coordinators are responsible for managing the process of routing Test Equipment to vendors or manufacturers for repair, maintenance, or calibration.
Obtaining RMA numbers from vendors, tracking and managing the status of equipment sent out for service, coordinating with vendors to resolve issues and provide documentation, and maintaining accurate and up-to-date records of RMA requests, equipment status, and documenting all vendor communications in the MetTrack Database.
Troubleshoot and resolve issues related to RMA requests by communicating with vendors and members of the Metrology Organization to ensure agreed turnaround times and requested services are satisfied.
Provide regular reports on RMA activity, equipment downtime, and vendor performance to management.
Identify areas for process improvement and implements changes to increase efficiency and effectiveness.
Ensure compliance to company policies and vendor requirements.
Collaborate with other teams, such as logistics, engineering, and support services, to ensure smooth processing of RMA requests.