Metrology RMA & Remote Site Logistics Rep

BAE SystemsNashua, NH
Onsite

About The Position

BAE Systems is seeking Logistics professionals to join their Metrology team as Metrology RMA & Remote Site Logistics Representatives. In this role, you will work closely with Metrology Engineers, Calibration Coordinators, and Factory Managers. The primary focus is on maintaining Measurement and Test Equipment (M&TE) uptime by expediting the movement of equipment through the calibration process, which is crucial for ensuring factories can deliver products on time and to high-quality standards. The company emphasizes a culture of safety and innovation, offering opportunities for career growth and making a significant impact.

Requirements

  • Associates Degree in related discipline
  • 10+ years of experience in logistics
  • Experience using Calibration recall Database’s such as MetTeam
  • Microsoft Office Suite proficiency
  • Communicate effectively both orally and in writing
  • Possess interpersonal skills involving coordinating with customers and suppliers
  • Be able to make decisions using sound judgment while complying with policies, procedures, appropriate principles and applicable state and federal laws and regulations

Responsibilities

  • Follows user guides and requests to status and sticker M&TE.
  • Keeps customers informed of M&TE status information through Recall database and other media.
  • Answers customer questions and concerns regarding M&TE calibration status.
  • Coordinates vendor onsite calibration.
  • Contacts vendors and coordinates the outsourcing of vendor calibrated equipment.
  • Processes and route New M&TE to the point of use.
  • Works with Asset Management and Gov/Prop Management to facilitate the disposition, tagging, deployment, storage, and redeployment of M&TE.
  • Maintains an effective working relationship with supervisors and engineers so that calibration compliance can be satisfied.
  • Assists in preparing purchase order requisitions and track requests from initiation through delivery.
  • Maintains various files for calibration compliance, cost data, calibration recall programs, etc.
  • Notifies supervisor of any difficulties or delays, which may affect schedules.
  • Follows up with vendors to obtain status of equipment and expedite as required.
  • Performs other duties and responsibilities as required.
  • RMA (Return Material Authorization) Coordinators are responsible for managing the process of routing Test Equipment to vendors or manufacturers for repair, maintenance, or calibration.
  • Obtaining RMA numbers from vendors, tracking and managing the status of equipment sent out for service, coordinating with vendors to resolve issues and provide documentation, and maintaining accurate and up-to-date records of RMA requests, equipment status, and documenting all vendor communications in the MetTrack Database.
  • Troubleshoot and resolve issues related to RMA requests by communicating with vendors and members of the Metrology Organization to ensure agreed turnaround times and requested services are satisfied.
  • Provide regular reports on RMA activity, equipment downtime, and vendor performance to management.
  • Identify areas for process improvement and implements changes to increase efficiency and effectiveness.
  • Ensure compliance to company policies and vendor requirements.
  • Collaborate with other teams, such as logistics, engineering, and support services, to ensure smooth processing of RMA requests.

Benefits

  • health, dental, and vision insurance
  • health savings accounts
  • a 401(k) savings plan
  • disability coverage
  • life and accident insurance
  • employee assistance program
  • legal plan
  • discounts on things like home, auto, and pet insurance
  • paid time off
  • paid holidays
  • paid parental leave
  • military leave
  • bereavement leave
  • any applicable federal and state sick leave
  • company recognition program

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What This Job Offers

Job Type

Full-time

Career Level

Mid Level

Education Level

Associate degree

Number of Employees

5,001-10,000 employees

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