Metro Build Program Manager

Microsoft • Quincy, WA

1d • Onsite

About The Position

Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers its cloud services, including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a CO+I Critical Environment Program Manager, this role is key in delivering core infrastructure and foundational technologies. CO+I focuses on employee development through Career Rotation Programs, Diversity & Inclusion trainings and events, and professional certifications. The infrastructure includes over 200 datacenters in 32 countries and millions of servers, managed by subject matter experts supporting over 1 billion customers and 20 million businesses in 90+ countries. Environmental sustainability and optimization are central to datacenter design and operations. Microsoft's mission is to empower every person and organization to achieve more, fostering a culture of inclusion, respect, integrity, and accountability.

Requirements

• High School Qualification or equivalent AND 3+ years experience supporting IT equipment or related technology or delivering server and network deployment projects in large-scale environments OR equivalent experience
• Ability to meet Microsoft, customer and/or government security screening requirements are required for this role.
• This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Nice To Haves

• Bachelor's or Technical College Degree in Computer Science, Math, Telecommunications, Electrical/Mechanical Engineering, Supply Chain Management or related field AND 8+ years experience in critical environment infrastructures (e.g., UPS, Generator, AHU), or working in physical IT infrastructures (e.g., Servers, SANs, Networking, Capacity, DC Rack/Enclosures, structured cabling) OR High School Qualification or equivalent AND 10+ years experience in critical environment infrastructures (e.g., UPS, Generator, AHU), or working in physical IT infrastructures (e.g., Servers, SANs, Networking, Capacity, DC Rack/Enclosures, structured cabling) OR equivalent experience.
• Applicable certifications: APICS/Inventory Control, CompTIA, Microsoft, Network Certifications, CCNA Certifications, ITIL v3 Foundation, Microsoft Operations Framework (MOF) Certifications.
• Experience managing multiple concurrent build or expansion projects across a metro or regional portfolio.
• Experience managing general contractors, trade partners, and commissioning agents across large-scale construction programs.
• Ability to communicate complex build risks, timelines, and trade-offs to senior leadership.
• Familiarity with AHJ requirements, permitting, inspections, and regulatory dependencies affecting data center construction timelines.
• Experience delivering capacity at scale, including phased turnover aligned to business demand.

Responsibilities

• Adheres to compliance and security standards with Data Center business units and contractual service agreements.
• Ensures third parties are compliant with Microsoft security, safety, and all other guidelines.
• Abides by all service level agreements (SLAs) to meet compliance requirements.
• Exercises judgement and discretion to suggest improvements to policies.
• Identifies and proposes improvements to policies to enhance security posture across operations.
• Investigates root causes of policy faults, degradation, or security incidents and suggests improvement plans.
• Delivers policy plan improvements per Data Center business unit(s).
• Manages multiple complex technologies projects or programs within a single discipline to meet service delivery Objectives & Key Results (OKRs) or Key Performance Indicators (KPIs).
• Participates in pilot programs or task forces to ensure smooth implementation for future service delivery.
• Escalates to appropriate stakeholders to remove obstacles.
• Maintains a security-oriented perspective in escalation procedures to safeguard infrastructure integrity.
• Recommends improvements to service execution tooling standards and supports the adoption of standard toolsets across their discipline.
• Promotes the adoption of security-enhancing tools and practices.
• Applies information regarding changes resulting from escalations as communicated by managers or leaders as appropriate.
• Adopts and effectively leverages approved engineering released tools and systems to support day-to-day operational processes and procedures and protect against current and emerging threats.
• Supports escalation of issues to appropriate owner(s).
• Conducts audits or risk assessments for potential security vulnerabilities or threats and recommends remediation plans to address findings.
• Monitors Objectives and Key Results (OKRs) and Key Performance Indicators (KPIs) and reports on trends and anomalies.
• Leads key processes, such as project, program or triage meetings, informing prioritization requirements for the team, and rebalances priorities to respond to changes.
• Reviews contracts with landlords and third-party vendors and evaluating alignment with security needs and standards.
• Participates in regular operational meetings to review OKRs and/or KPIs.
• Analyzes data and collaborates with internal business partners, clients, and vendors to improve OKRs and/or KPIs and increase efficiency.
• Identifies discrepancies in data and reports observations to drive reporting improvement opportunities.
• Understands strategic vision as communicated by leaders and learns to align strategies with a security-first culture.
• Identifies potential improvements aligned with this vision, including security enhancements.

Benefits

• Career Rotation Programs
• Diversity & Inclusion trainings and events
• Professional certifications
• Benefits and other compensation (Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay)

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees