Metro Build Program Manager

Microsoft•Quincy, WA

10h

About The Position

Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers its cloud services. As a CO+I Critical Environment Program Manager, this role is key in delivering core infrastructure and foundational technologies for Microsoft's online services, including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. CO+I focuses on employee development, offering trainings, Career Rotation Programs, Diversity & Inclusion events, and professional certifications. The infrastructure includes over 200 datacenters globally, managed by subject matter experts supporting services for billions of customers and millions of businesses. Environmental sustainability and optimization are central to datacenter design and operations, as the company evolves to meet business demands as a world-class cloud provider. Microsoft's mission is to empower everyone to achieve more, fostering a culture of inclusion, respect, integrity, and accountability.

Requirements

High School Qualification or equivalent
3+ years experience supporting IT equipment or related technology or delivering server and network deployment projects in large-scale environments OR equivalent experience
Ability to meet Microsoft, customer and/or government security screening requirements
Ability to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter

Nice To Haves

Bachelor's or Technical College Degree in Computer Science, Math, Telecommunications, Electrical/Mechanical Engineering, Supply Chain Management or related field AND 8+ years experience in critical environment infrastructures (e.g., UPS, Generator, AHU), or working in physical IT infrastructures (e.g., Servers, SANs, Networking, Capacity, DC Rack/Enclosures, structured cabling) OR High School Qualification or equivalent AND 10+ years experience in critical environment infrastructures (e.g., UPS, Generator, AHU), or working in physical IT infrastructures (e.g., Servers, SANs, Networking, Capacity, DC Rack/Enclosures, structured cabling) OR equivalent experience.
Applicable certifications: APICS/Inventory Control, CompTIA, Microsoft, Network Certifications, CCNA Certifications, ITIL v3 Foundation, Microsoft Operations Framework (MOF) Certifications.
Experience managing multiple concurrent build or expansion projects across a metro or regional portfolio.
Experience managing general contractors, trade partners, and commissioning agents across large‑scale construction programs.
Ability to communicate complex build risks, timelines, and trade‑offs to senior leadership.
Familiarity with AHJ requirements, permitting, inspections, and regulatory dependencies affecting data center construction timelines.
Experience delivering capacity at scale, including phased turnover aligned to business demand.

Responsibilities

Adheres to compliance and security standards with Data Center business units and contractual service agreements.
Ensures third parties are compliant with Microsoft security, safety, and all other guidelines.
Abides by all service level agreements (SLAs) to meet compliance requirements.
Exercises judgement and discretion to suggest improvements to policies.
Identifies and proposes improvements to policies to enhance security posture across operations.
Investigates root causes of policy faults, degradation, or security incidents and suggests improvement plans.
Delivers policy plan improvements per Data Center business unit(s).
Manages multiple complex technologies projects or programs within a single discipline to meet service delivery Objectives & Key Results (OKRs) or Key Performance Indicators (KPIs).
Participates in pilot programs or task forces to ensure smooth implementation for future service delivery.
Escalates to appropriate stakeholders to remove obstacles.
Maintains a security-oriented perspective in escalation procedures to safeguard infrastructure integrity.
Recommends improvements to service execution tooling standards and supports the adoption of standard toolsets across their discipline.
Promotes the adoption of security-enhancing tools and practices.
Applies information regarding changes resulting from escalations as communicated by managers or leaders as appropriate.
Adopts and effectively leverages approved engineering released tools and systems to support day-to-day operational processes and procedures and protect against current and emerging threats.
Supports escalation of issues to appropriate owner(s).
Conducts audits or risk assessments for potential security vulnerabilities or threats and recommends remediation plans to address findings.
Monitors Objectives and Key Results (OKRs) and Key Performance Indicators (KPIs) and reports on trends and anomalies.
Leads key processes, such as project, program or triage meetings, informing prioritization requirements for the team, and rebalances priorities to respond to changes.
Reviews contracts with landlords and third-party vendors and evaluating alignment with security needs and standards.
Participates in regular operational meetings to review OKRs and/or KPIs.
Analyzes data and collaborates with internal business partners, clients, and vendors to improve OKRs and/or KPIs and increase efficiency.
Identifies discrepancies in data and reports observations to drive reporting improvement opportunities.
Understands strategic vision as communicated by leaders and learns to align strategies with a security-first culture.
Identifies potential improvements aligned with this vision, including security enhancements.