Methods Analyst I -ECOMB Methods Analyst

City of Edmonton • Edmonton, AB

3d • CA$85,978 - CA$107,415 • Onsite

About The Position

The Edmonton Police Service requires one (1) permanent full-time organized, detail-oriented, individual to provide analysis and call center reporting to the Data and Technology Unit of the Emergency Communications and Operations Management Branch.

Requirements

• University graduation in Criminology, Sociology and Applied Mathematics or other related fields of study.
• A minimum of two (2) years directly related working experience is required.
• Familiarity with Microsoft applications and services including Word, Excel, Access, Fabric, and Power BI.
• Strong written and verbal communication skills, and ability to effectively communicate complex technical details to non-technical audiences.
• Strong organizational, interpersonal and time management skills.
• Proven technical ability working with various computer software programs and databases.
• Demonstrated self-initiative and the ability to work with minimal supervision.
• Mature individual with the ability to adapt to change and work in a multidisciplinary team setting.

Nice To Haves

• Familiarity with Python, R, SQL-based query languages, DAX, and PowerShell languages an assets.
• Experience providing analysis of metrics for call centers or public safety answering points (PSAP) would be an asset.
• Experience transforming data within Snowflake would be an asset.

Responsibilities

• Prepare daily, weekly, and monthly reports and dashboards to support data driven decision making by the leadership team.
• Produce ad-hoc reporting on-demand to support internal initiatives, projects, and investigations.
• Lead the design, development, automation and maintenance of statistical data and information for a wide range of internal and external stakeholders.
• Provide expert advice and guidance on statistical analytics and establish robust mechanisms to assess the effectiveness of the emergency call center.
• Manage the Extraction, Translation, and Loading of data from various sources, including telephony and dispatch data, to serve the needs of Reporting and Analytics.
• Develop and maintain Key Performance Indicators by applying statistical and mathematical modelling techniques to inform operational efficiency and effectiveness.
• Present complex concepts and analyses to stakeholders leveraging sound written and verbal communication skills complemented by striking and informative visual storytelling.
• Provide subject matter expertise regarding data literacy, use of reporting tools, statistical concepts, and practices.
• Create and maintain process maps, documentation, and training material; deliver training to stakeholders as needed.
• Liaise with internal and external partners to research and share best practices and methodologies.
• Other related duties as required.

Benefits

• Civic Service Union 52 members are asked to send a copy of their application to the union office.
• We are an equal opportunity employer. We welcome diversity and encourage applications from all qualified individuals.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level