Metering Technical lead/IEE Developer

Diverse Lynx LLC•Minneapolis, MN

1d•Onsite

About The Position

The Metering Application Support Lead will be responsible for the overall support, stability, and continuous improvement of the utility metering application landscape. The individual will serve as the primary technical lead for Itron applications including UtilityIQ (UIQ), Itron Enterprise Edition (IEE), AMI/AMR systems, and associated integrations with CIS, Meter Data Management, and downstream billing platforms. The role requires strong application support expertise, stakeholder management, incident and problem management leadership, vendor coordination with Itron, and the ability to lead global support teams while ensuring SLA compliance and operational excellence.

Requirements

10-15+ years in Utility Metering Applications, Production Support, Application Maintenance, and Meter-to-Cash operations.
Itron UtilityIQ (UIQ)
Itron Enterprise Edition (IEE)
AMI Metering Platforms
AMR Solutions
Itron Meter Data Collection & Processing
Meter Communication Technologies
Meter-to-Cash Processes
Meter Data Management (MDM)
VEE Processing
Interval Data Management
Billing Integrations
Electric and Gas Metering
Smart Meter Ecosystem
SQL (Oracle and/or SQL Server)
ServiceNow
Middleware & Integration Platforms
REST/SOA APIs
Batch Scheduling & Monitoring
Log Analysis & Debugging
Application Performance Monitoring
Stakeholder Management
Vendor Management (Itron)
Incident Command & Major Incident Management
Operational Governance
Risk & Issue Management
Service Improvement Planning
Team Leadership & Mentoring
Bachelor's Degree in Computer Science, Information Technology, Engineering, or related discipline.

Nice To Haves

ITIL Foundation Certification preferred.
Utility industry certification or metering domain certification is desirable.
IEE Upgrade Programs
Smart Meter Rollouts
AMI Deployments
Utility CIS Transformations
Regulatory Compliance Reporting
Supporting large North American Utility clients

Responsibilities

Lead L2/L3 support activities for Itron Metering applications.
Own production support, incident management, problem management, and change management processes.
Ensure high availability and stability of metering applications.
Monitor application health, interfaces, batch jobs, and data processing workflows.
Drive service restoration activities during production outages.
Support and maintain Itron UtilityIQ (UIQ) and Itron Enterprise Edition (IEE) environments.
Coordinate IEE upgrades, patching activities, and vendor-led enhancements.
Manage Itron vendor escalations and support tickets.
Support configuration and scheduling activities within IEE.
Monitor meter ingestion, data collection, validation, and exception management processes.
Support AMI and AMR metering operations.
Ensure seamless integration between metering platforms, MDM, CIS, billing, and field systems.
Troubleshoot meter read failures, communication issues, and interval data exceptions.
Support VEE (Validation, Estimation, and Editing) processes.
Ensure meter data integrity across utility systems.
Lead critical incident calls and stakeholder communications.
Perform Root Cause Analysis (RCA) and implement preventive measures.
Drive reduction of recurring incidents through automation and process improvements.
Maintain knowledge articles and operational runbooks.
Lead onsite/offshore application support teams.
Conduct daily operational reviews and service governance meetings.
Manage SLA/KPI reporting and compliance.
Mentor support engineers and technical specialists.
Support transition, knowledge transfer, and stabilization activities.