Meter Systems Administrator

City of Denton • Denton, TX

4d • Onsite

About The Position

Responsible for coordinating, maintaining, and supporting the day-to-day operations of the Water Metering Department. This position ensures the accuracy, integrity, and availability of water meter data, meter reading systems, and associated reporting used for billing, customer service, and operational decision-making.

Requirements

• Associate’s Degree from an accredited college or university in a related field; and, One (1) year experience in electric and water utilities billing, reading meters, or related field; OR Any combination of related education, experience, certifications, and licenses that will result in a candidate successfully performing the essential functions of the job.
• Knowledge of applicable Federal, State, and Local Government laws, ordinances, and regulations.
• Skill in problem solving; identifying problems and reviewing related information to develop and evaluate options and implement solutions.
• Skill at the intermediate level, working with applicable Microsoft Office 365 products, and other software systems to complete work.
• Skill in providing exceptional service to internal and external customers.
• Ability to communicate effectively, both in oral and written forms, for the needs of the audience.
• Ability to establish and maintain effective interpersonal relationships.
• Ability to handle records and complex situations of a confidential nature.
• Ability to handle difficult and stressful situations with professional composure and confidentiality.
• Ability to work independently and/or with team environment while handling multiple tasks and changing priorities with attention to detail.
• Ability to motivate, mentor and train through direct and indirect influence.
• Ability to develop, understand, interpret, and apply rules, policies, procedures, processes, and operations.
• Must have and maintain a valid Class “C” Driver’s License and valid state required minimum automobile liability insurance prior to employment (must obtain Texas Class “C” driver’s license and state required minimum automobile liability insurance within 90 days of hire per state law).
• Must pass a drug test, criminal history background check, employment history verification, and social security number verification.
• Must pass a physical examination.
• Ensure equipment is in safe operating condition; perform preventive maintenance on tools and equipment, as appropriate and/or notify leadership immediately of needed repairs.
• Follow established safety procedures and techniques to perform job duties, including lifting and climbing; operate tools and equipment according to established safety procedures.
• Promptly report unsafe conditions in the work area and/or any conditions that are not immediately correctable to leadership.
• Standard office equipment, including computer and peripherals; use of hand and power tools; wear appropriate personal protective equipment (PPE).
• Prolonged sitting and standing; occasional stooping, squatting, kneeling, bending, pushing/pulling, and twisting.
• Frequent repetitive hand motions, including keyboarding and use of mouse; occasional reaching.
• Lifting no more than 50 pounds and carrying up to 25 pounds.
• Works in an office setting; occasionally requires irregular and/or prolonged hours.
• Travel to City of Denton buildings and professional meetings as required.
• Regular and punctual attendance at the worksite is required for this position.
• Must be able to work overtime, as needed.
• Maintains emotional control under stress; works with frequent interruptions.
• Applicants must be lawfully authorized to work in the U.S.

Responsibilities

• Monitor, maintain, and trouble shoot metering systems including, but not limited to, Meter Data Management System (MDMS), Customer Information System (CIS), Advance Meter Infrastructure (AMI), Metering/Service Mobile Work Order Management System (MWMS).
• Coordinate the Water Metering Division workflows including, but not limited to, maintain accurate meter information, reading verifications, route management and meter data analytics in all systems of record, perform delegated tasks and project work, document findings and/or information, and prepare reports by factual and/or statistical data gathering, and present, as appropriate.
• Function as liaison with internal and external stakeholders including, but not limited to, validate released log from Building Inspections, duplicate tickets from Service Trucks MWMS to Water Metering MWMS and provide and obtain technical information from field staff, assist in troubleshooting, dispatch appropriate staff, as needed.
• Assist with validating all AMI data; process all AMI water meter daily readings and/or usage for billing; and transfer the information to the utility billing system.
• Provide customer support related to meter data, usage inquiries, and account investigations.
• Utilize Microsoft Office applications and department software to track, analyze, and present data.
• Support audits, data reviews, and process improvements related to water metering operations.
• Manage meter inventory records and ancillary meter information to ensure compliance with departmental and regulatory standards.
• Support meter change-outs, new service installations, and service orders by validating meter data, configurations, and account setup.
• Learn and use Water utility rates and City of Denton permitting, inspection and billing processes to verify data and follow identified processes.
• Assist with evaluation of department policies and procedures; provide recommendations for continuous improvement.
• Oversee special projects, as directed.

Benefits

• Medical, dental, and vision coverage in addition to life and disability insurance plans
• Employee Health Clinic
• Paid Vacation Days and Paid Holidays
• Retirement Plan

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree