Meter Services Representative

City of Austin

5d•$24 - $27•Onsite

About The Position

Under general supervision, this position is responsible for the field assessments and meter services related to utility customer account management for both electric and water meter related activities within the City of Austin Utilities service areas. Performs a range of metering activities for utility customers, including disconnecting and reconnecting water meters, and de-energizing and energizing electric meters (below 600 volts). Serves as the face of the City of Austin Utilities for the community. Works to resolve customer account discrepancies at the meter site. Leaves appropriate notices at customer locations as required. Performs timely meter activity within the specified routes for both residential and commercial facilities. Organizes routes using the appropriate technology, to document leaks, problems, unsafe meter locations, hazards, and safety issues. Familiarizes themselves with the community and specified routes for both commercial and residential customers. Captures electric and water meter reads using appropriate technology. Performs visual inspections of meters, assesses the accuracy of meter reads, identifies any potential tampering or problems with the meter, and appropriately documents findings.

Requirements

Knowledge of metering requirements and theories.
Knowledge of applicable processes, techniques, and methods for applicable metering applications.
Knowledge of city practice, policy, and procedures related to water and electric metering.
Skill in speaking, writing, listening, mediating, negotiating, and conflict resolution.
Skill in operating assigned equipment and vehicles.
Skill in operating laptop computers and related software applications.
Ability to establish and maintain effective communication and working relationships with City employees and the public.
Ability to read electric and water meters accurately.
Ability to recognize hazardous metering conditions in the field and report through appropriate channels.
Ability to properly lift and carry items weighing up to fifty (50) pounds.
Ability to carry and grip steel tools, and to grasp, reach, pull, or push meters.
Ability to perform strenuous work in all types of weather conditions.
Graduation from an accredited high school or equivalent, plus one (1) year experience in a field related to the job.
Valid Texas Class C Driver License.

Nice To Haves

Experience working in an electric utility
Experience reading electric and water meters
Experience using Mobile Workforce Software
Experience with residential and commercial electrical installations
Skill and experience with effective decision making in a high-volume, high-stress environment
Experience using laptop computers
Skill and experience with handling conflict and uncertain situations

Responsibilities

Performs a range of metering activities for utility customers, including disconnecting and reconnecting water meters, and de-energizing and energizing electric meters (below 600 volts).
Serves as the face of the City of Austin Utilities for the community.
Works to resolve customer account discrepancies at the meter site.
Leaves appropriate notices at customer locations as required.
Performs timely meter activity within the specified routes for both residential and commercial facilities.
Organizes routes using the appropriate technology, to document leaks, problems, unsafe meter locations, hazards, and safety issues.
Familiarizes themselves with the community and specified routes for both commercial and residential customers.
Captures electric and water meter reads using appropriate technology.
Performs visual inspections of meters, assesses the accuracy of meter reads, identifies any potential tampering or problems with the meter, and appropriately documents findings.
Disconnecting and/or reconnecting electric and water meters, de-energized and energized electric services below 600 volts.
Reads electric and water meters (analog and AMR/AMI meters) and uses hand-held meter reading computer.
Organizes routes using a mobile device (i.e., Toughbook) to document leaks, problems, unsafe meter locations, hazards, and safety issues.