Meter Services Manager

City of Hallandale Beach • City of Hallandale Beach, FL

2d

About The Position

The Meter Services Manager oversees all field and analytical activities necessary to maintain the City’s water meter infrastructure, ensure accurate meter readings, minimize billing exceptions, and support a seamless meter-to-cash process. The position manages meter installations, diagnostics, preventive maintenance, inventory control, calibration programs, field investigations, automated meter systems, and work order performance. This role serves as the primary managerial liaison between Public Works and Finance/Utility Billing, ensuring that field operations, system integrations, and data quality standards consistently support accurate and timely billing. The Manager also leads or co-leads City initiatives related to Customer Information System (CIS) modernization, Advance Meter Infrastructure (AMI) platform improvements, work order automation, Geographic Information System (GIS) integration, internal controls, and customer-facing proactive communication tools.

Requirements

• Associate’s degree required.
• Five (5) years of progressively responsible experience in water utilities, metering operations, billing system support, or AMI systems.
• Two (2) years of supervisory experience required.
• Must have National Incident Management System (NIMS) certification (level to be determined by job classification requirements) or obtain within one (1) year of employment.
• Must possess a valid Florida Class E driver’s license and maintain a satisfactory driving record throughout employment.

Nice To Haves

• Bachelor’s degree preferred (Engineering Technology, Public Administration, Data Analytics, Business, or related field).
• Experience with CIS systems, AMI platforms, work order management applications, meter asset management, and GIS environments (preferred).
• Experience leading field staff and implementing operational standards (preferred).

Responsibilities

• Oversees all field and analytical activities necessary to maintain the City’s water meter infrastructure.
• Ensures accurate meter readings.
• Minimizes billing exceptions.
• Supports a seamless meter-to-cash process.
• Manages meter installations, diagnostics, preventive maintenance, inventory control, calibration programs, field investigations, automated meter systems, and work order performance.
• Serves as the primary managerial liaison between Public Works and Finance/Utility Billing.
• Ensures field operations, system integrations, and data quality standards consistently support accurate and timely billing.
• Leads or co-leads City initiatives related to Customer Information System (CIS) modernization, Advance Meter Infrastructure (AMI) platform improvements, work order automation, Geographic Information System (GIS) integration, internal controls, and customer-facing proactive communication tools.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree