Meter Services Coordinator

Summary•Vail, CO

2d•$31 - $47•Hybrid

About The Position

Eagle River Water and Sanitation District (ERWSD) is hiring a Meter Services Coordinator to join their team and support their mission of providing safe, reliable, and environmentally responsible water and wastewater services to the Vail Valley. The Utility Services team works at the intersection of customer service, field operations, and data integrity by keeping work orders moving, customers informed, and records accurate. This role is responsible for customer-focused communication, coordination and follow-through on requests, data accuracy and records management, monitoring and dispatching resources for AMI systems, reporting and analysis support, and maintaining job aids, templates, and procedural documentation.

Requirements

Two (2) years of experience in customer service, scheduling/coordination, administrative support, or a role involving accurate recordkeeping.
Comfort using Microsoft Office (Outlook, Excel, Word) and data entry across multiple systems.
Must possess a valid Colorado Driver’s License within 30 days of full-time employment and be insurable under District standards.

Nice To Haves

Utility or local government experience is a plus.
Familiarity with utility metering, AMI concepts, work orders, or service scheduling is a plus.

Responsibilities

Help customers schedule meter-related appointments, understand next steps, and know what to expect; escalate complex questions as needed.
Track requests, schedule appointments, confirm access, and ensure work orders completion; coordinate between customer service and field crews.
Maintain accurate records for meters, meter readings, meter billing configurations, meter communication status and field visit data across customer information, workflow management, and asset management platforms by validating data, documenting updates, and ensuring record completeness.
Monitor and dispatch resources to resolve endpoint and network infrastructure downtime.
Execute commands on a 2-Way AMI network to remotely resolve communication challenges.
Administer reads collections process via vehicle and tower collection units.
Utilize the network interface to validate missed reads, alarms, and communication failures to strategically assign District resources for resolution.
Compile operational data and assist with recurring reports on meter reads, AMI communication status, and workflow progress; support dashboard updates and trend tracking.
Use and help maintain job aids, templates, and procedural documentation to improve consistency; support outreach efforts, mailings, and compliance notifications.