Meter Service Technician

City of Galveston•Galveston, TX

43d•Onsite

About The Position

An island community rich in history and opportunity, Galveston is the ideal place to live, work and raise a family! This role involves reading and recording water meter consumption for residential and commercial properties using various devices, troubleshooting meter and reading equipment issues, and performing installations, repairs, and inspections of water meters, pits, and related equipment. The position also requires responding to customer service requests such as connections, disconnections, meter rereads, and leak checks. Additionally, the technician may be called upon for emergency response, assisting operations crews with system repairs, posting notices for customers, managing inventory of meter-related supplies, and potentially responding to issues in other divisions as a first responder. The role emphasizes maintaining positive public relations through courteous interactions and upholding confidentiality. Employees may be required to work during emergencies to ensure public safety and vital service restoration.

Requirements

High School diploma or equivalent
One year of experience in water meter operations
A valid Texas Driver’s License

Nice To Haves

Knowledge of City organization, operations, policies, and procedures.
Knowledge of meter service rules, regulations, policies, and operating procedures including water conservation and identifying sources of high water use.
Knowledge of basic mathematics with focus on water flow and metering.
Knowledge of safe work methods and safety regulations while performing maintenance work.
Knowledge of record keeping practices of work performed.
Knowledge of principles and practices of effective customer service.
Knowledge of business and personal computers; and spreadsheet software applications.
Skill in identifying and resolving operational, technical, and procedural problems and communicating effectively verbally and in writing.
Skill in preparing clear and concise written reports.
Skill in safely operating an assortment of measurement tools and equipment.
Skill in safely driving a variety of light duty vehicles.
Skill in reading and interpreting manuals, specifications and troubleshooting metering equipment.
Skill in providing efficient customer service.
Skill in understanding and applying City policies and procedures.
Skill in explaining City policies and procedures.
Skill in performing basic mathematic calculations with extreme accuracy.
Skill in multi-tasking.
Skill in establishing and maintaining cooperative working relationships with all levels within the City.
Skill in communicating effectively verbally and in writing.

Responsibilities

Reads and records consumption of residential and commercial water meters with mobile and hand-held reading devices and manual reads.
Verifies that readings are within parameters and troubleshoots problems to meters and reading equipment.
Installs, repairs and inspects water meters, meter pits and meter reading equipment, valves, pressure regulators and flow testing meters.
Responds to customer service requests, including connections, disconnects, rereading meters, and checking for leaks.
May be required to respond to emergency callouts or assist the operation crews with system repairs.
Posts notices at physical locations regarding billing and customer information.
Ensures proper inventory of meter-related equipment and parts; orders supplies as required.
May be required to investigate issues related to other divisions as a first responder until the needed division arrives.
Supports the relationship between the City of Galveston and the general public by demonstrating courteous and cooperative behavior.
Maintains confidentiality of work-related issues and City information.
Performs other duties as required or assigned.
Employees may at any time be required to work in order to provide for the safety and well-being of the general public, including the delivery and restoration of vital services, in the event of an emergency.