Meter Reader Chief (St. Thomas)

The Virgin Islands Water & Power Authority

9h • Onsite

About The Position

Under general supervision, the Meter Reader Chief participates in and coordinates the reading of water and electric meters to ensure accurate measurement and billing of customer consumption. The incumbent supervises and assists meter reading personnel, monitors daily meter reading activities, ensures adherence to established schedules and procedures, and maintains accurate records of meter readings and related field operations. The Meter Reader Chief also assists in investigating discrepancies in meter readings, resolving customer concerns related to consumption records, and coordinating with other departments to support efficient utility operations. The position requires the ability to lead field personnel, maintain productivity and quality standards, and ensure compliance with Authority policies, safety regulations, and applicable procedures. The Meter Reader Chief may also be responsible for training staff, preparing reports, monitoring work assignments, and recommending improvements to meter reading processes and customer service delivery. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

• Knowledge of meter reading practices, procedures, and equipment.
• Knowledge of utility billing processes and customer service principles.
• Knowledge of occupational safety practices applicable to field operations.
• Ability to supervise, train, and evaluate subordinate personnel.
• Ability to maintain accurate records and prepare reports.
• Ability to identify and resolve operational problems and discrepancies.
• Ability to communicate effectively, both orally and in writing.
• Ability to establish and maintain effective working relationships with employees, customers, and the public.
• Ability to work outdoors in varying weather and terrain conditions.
• Proficiency in the use of handheld meter reading devices, computers, and related software applications.
• Valid Virgin Islands drivers license.
• High school diploma, or equivalent, including courses in the electrical trade and at least three (3) years of experience in meter reading work is required.

Responsibilities

• Receives and assigns electronic meter reading devices to meter readers and instructs meter readers on meter reading procedures.
• Accompanies new meter reader to show meter locations, reading procedures, recording of consumption figures and simple calculations.
• Reviews meter books and estimates consumption when reader is unable to obtain reading.
• Reports broken or faulty meters to office but repair or replacement
• Notifies supervisor of meter diversions and other irregularities
• Checks readings to see if consistent with prior readings in meter book
• Makes special readings as needed
• Coordinates the preparation of meter books, the electronic meter reading device for reading routes
• Investigates customer complaints and makes report to the supervisor.
• Explains meter reading procedure and billing process to customers.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED