Meter Operations Analyst
About The Position
Metergy Solutions' Operations team is responsible for the ongoing support, maintenance, and service of installed submetering systems. The Meter Operations Analyst supports the execution and monitoring of meter-related operational activities, including service ticket management, facilitating field service activities, arranging site access with clients and customers, maintaining operational records, and supporting the resolution of meter-related issues. This role serves as a central point of contact between Operations, Field Services, clients, customers, property management teams, and contractors to help ensure meter-related work is completed safely, efficiently, and with a high level of customer service. It is an excellent opportunity for an individual looking to build a career in operations, utilities, field services, or customer support.
Requirements
- College diploma or university degree in Business, Engineering, Utilities, Operations Management, or a related field.
- 1 - 3 years' of related experience in planning and scheduling.
- Proficient in a variety of Microsoft applications (MS Office - Excel/SharePoint) and other relevant software tools.
- Strong organizational and time-management skills with the ability to manage multiple priorities.
- Strong attention to detail and commitment to accuracy.
- Excellent communication skills and a professional attitude that positively affects customer relationships.
- Ability to work independently and collaboratively within a team environment.
- Valid Ontario Driving License
Nice To Haves
- MS Power Automate
Responsibilities
- Review, prioritize, and manage meter-related service tickets and operational work requests.
- Facilitate field service activities by working with internal teams and external contractors to support the timely completion of operational work.
- Arrange building and site access for internal technicians and external contractors by working with clients, property managers, customers, residents, and other stakeholders.
- Serve as a primary point of contact for scheduling and access-related communications between internal teams, clients, customers, and contractors.
- Prepare work orders, service requests, and field instructions to support the successful execution of operational activities.
- Monitor ticket status, track completion progress, and follow up on outstanding work to support timely resolution.
- Communicate scheduling updates, site requirements, work status, and completion details to relevant stakeholders.
- Maintain accurate records and update operational systems, databases, and documentation related to service activities and field work.
- Assist with investigating meter-related issues and gathering information to support issue resolution.
- Contribute to continuous improvement initiatives that enhance operational effectiveness and customer experience.
- Provide responsive and professional customer service when interacting with clients, customers, contractors, and internal stakeholders.
- Perform other duties and responsibilities in support of the Operations team as required.
Benefits
- Fully company covered heath and dental benefits from day 1
- Company funded Health Spending Account
- Deferred Profit Sharing Plan (DPSP)
- RRSP Matching
- Support for continuous learning
- Paid personal and sick days on top of your vacation
- Summer hours
- Company sponsored social events
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
