Meta Retail Specialist

Channel Partner Solutions.•Indianapolis, IN

11d•Remote

About The Position

As a Meta Retail Specialist, you'll support a set territory of Meta retail displays on a part-time schedule — handling routine maintenance, minor repairs, installations, and display refreshes, along with core merchandising tasks like inventory replenishment and planogram (POG) compliance. You'll work independently using basic hand tools, following manufacturer standards to keep displays functional and on-brand. This is a part-time position offering flexible scheduling based on market and program needs, with mileage and drive time paid per company policy.

Requirements

High school diploma or equivalent required
Comfortable using basic hand tools to maintain displays
Experience or aptitude for diagnosing and resolving physical display issues, including lighting components, fixtures, and non-functioning buttons
Experience or aptitude for identifying and resolving basic electronic and connectivity issues, including cabling, power, and component integration
Good verbal and written communication skills with the ability to professionally interact with store personnel and internal teams
Ability to manage your assigned route, prioritize your workload, and meet service SLAs with periodic support and guidance
Detail-oriented and organized, with a commitment to delivering quality work and good customer service
Willingness to learn basic problem-solving techniques with a focus on identifying and addressing root causes
Comfortable performing, or willing to learn, basic troubleshooting, installation, and repair tasks across hardware, displays, and connected systems (full training provided)
Must commit to completing the market area's minimum weekly hours or special project hours request
Able to read POG schematics and wiring diagrams and correctly connect components (training provided)
Proficient using your personal smartphone/tablet with GPS functionality to upload photos, report assignment data, reference documents while in-store, and schedule visits
Ability to drive on behalf of the company in compliance with company guidelines, with access to reliable transportation
Must have a basic toolkit that includes a multi-screwdriver, torx security bit set, hammer, cordless drill, allen wrench, box cutter, rubber mallet, socket set, needle-nose pliers, precision wire cutters, crescent wrench, easy off, putty knife, microfiber cleaning cloth, and Goo Gone
Travel up to 30–60 miles with paid drive time and mileage per company policy
Willingness and ability to travel for 2–3 days to participate in in-person training
Available to meet the market area's minimum weekly hours request, with a flexible schedule based on program needs
All hours and shifts comply with state and local requirements for wages, hours, overtime, and rest break guidelines
Regularly stand, walk, bend over, reach overhead, crouch, kneel, balance, grasp, push or pull, talk and/or hear, and drive
Always lift and carry supplies into the store up to 10 pounds
Regularly lift and carry up to 40 pounds
Frequently lift and carry up to 25 pounds
Continuous hand/eye coordination and fine manipulation
Occasionally travel via flight or other modes of transportation

Nice To Haves

Experience with display installations, merchandising, and planogram execution preferred

Responsibilities

Execute scheduled service visits across an assigned route of retail locations, adhering to established schedules and program requirements
Consistently complete assigned work according to established schedules and minimize unnecessary rescheduling
Diagnose and resolve technical issues to maintain full functionality and performance of assigned displays
Execute installations, display builds, and refreshes, including fixturing, cabling, media players, and security components
Manage and complete ad-hoc service requests within 48–72-hour SLAs, where required
Ensure full compliance with planograms (POG), brand standards, and display requirements across all locations
Identify root causes of recurring issues and help implement lasting solutions
Accurately document and report all service activity, outcomes, and insights on time
Perform merchandising tasks including inventory replenishment, POP placement, and pricing/fact tag execution
Manage and reconcile trunk stock inventory, ensuring appropriate replacement parts are available to support efficient service delivery and first-time fix success
Build and maintain strong working relationships with in-store personnel
Participate in team calls, client interactions as required, and field ride-alongs to support program success
Complete administrative tasks with accuracy and timeliness, including scheduling and same-day reporting
Adapt to evolving business needs and take on additional responsibilities as assigned
Maintain compliance with all company safety policies, required training, certifications, and professional standards

Benefits

Weekly pay schedule and early wage access
Paid required training (online, in-store)
Paid drive time and mileage between stores
Out of market travel pay (drive time, mileage, per diem, hotel)
State-mandated sick time
State-mandated cell allowance by shift
Referral bonus opportunities
401(k) after 12 months of employment
Opportunity to work with a growing company that rewards and promotes its associates
A variety of part-time and full-time roles across the business that can lead to consistent income