Meta Retail Specialist

Channel Partners•Norfolk, VA

About The Position

The Meta Retail Specialist supports an assigned territory of Meta retail displays on a part-time schedule. The role combines routine display maintenance, minor repairs, installations, and refreshes with merchandising tasks such as inventory replenishment and planogram compliance. Specialists work independently with basic hand tools and follow manufacturer standards to keep displays functional and on-brand. The position offers 19–26 hours per week on a standard Monday–Friday schedule, with flexible scheduling based on market and program needs. Scheduled work must be completed by 6 p.m.; occasional weekend work may be required with advance notice. The role includes travel between retail locations, with drive time and mileage paid according to company policy. The stated pay is $18.50 per hour.

Requirements

High school diploma or equivalent.
Comfort using basic hand tools to maintain displays.
Good verbal and written communication skills and the ability to interact professionally with store personnel and internal teams.
Ability to manage an assigned route, prioritize workload, and meet service-level agreements with periodic support and guidance.
Attention to detail, organization, commitment to quality work, and good customer service.
Willingness to learn problem-solving techniques focused on identifying and addressing root causes.
Ability or willingness to learn basic troubleshooting, installation, and repair across hardware, displays, and connected systems; training is provided.
Commitment to completing the market area's minimum weekly hours or requested special-project hours.
Ability to read planogram schematics and wiring diagrams and connect components correctly; training is provided.
Proficiency using a personal smartphone or tablet with GPS to upload photos, report assignment data, reference in-store documents, and schedule visits.
Ability to drive on behalf of the company in compliance with company guidelines and access to reliable transportation.
Must have a basic toolkit that includes a multi-screwdriver, Torx security bit set, hammer, cordless drill, Allen wrench, box cutter, rubber mallet, socket set, needle-nose pliers, precision wire cutters, crescent wrench, Easy Off, putty knife, microfiber cleaning cloth, and Goo Gone.
Willingness and ability to travel for 2–3 days for in-person training.
Availability to meet the market area's minimum weekly-hours request, with a flexible schedule based on program needs.
Ability to travel up to 30–60 miles; drive time and mileage are paid according to company policy.
Ability to meet the physical demands of the role, including standing, walking, bending, reaching overhead, crouching, kneeling, balancing, grasping, pushing or pulling, talking and/or hearing, and driving; carrying supplies up to 10 pounds, regularly lifting and carrying up to 40 pounds and frequently up to 25 pounds; continuous hand-eye coordination and fine manipulation; and occasional travel by air or other transportation.

Nice To Haves

Experience with display installations, merchandising, and planogram execution.
Experience or aptitude diagnosing and resolving physical display issues, including lighting components, fixtures, and non-functioning buttons.
Experience or aptitude identifying and resolving basic electronic and connectivity issues, including cabling, power, and component integration.

Responsibilities

Complete scheduled service visits across an assigned route of retail locations according to established schedules and program requirements.
Complete assigned work consistently and minimize unnecessary rescheduling.
Diagnose and resolve technical issues to maintain the functionality and performance of assigned displays.
Perform installations, display builds, and refreshes, including work on fixtures, cabling, media players, and security components.
Complete ad-hoc service requests within 48–72-hour service-level agreements when required.
Maintain planogram, brand-standard, and display-requirement compliance across locations.
Identify root causes of recurring issues and help implement lasting solutions.
Document and report service activity, outcomes, and insights accurately and on time.
Perform merchandising tasks, including inventory replenishment, point-of-purchase placement, and pricing or fact-tag execution.
Manage and reconcile trunk-stock inventory and maintain appropriate replacement parts for efficient service and first-time fixes.
Build and maintain working relationships with in-store personnel.
Participate in team calls, client interactions as required, and field ride-alongs.
Complete administrative tasks accurately and promptly, including scheduling and same-day reporting.
Adapt to changing business needs and take on additional responsibilities as assigned.
Comply with company safety policies, required training, certifications, and professional standards.

Benefits

Weekly pay schedule and early wage access.
Paid required online and in-store training.
Paid drive time and mileage between stores.
Out-of-market travel pay, including drive time, mileage, per diem, and hotel.
State-mandated sick time.
State-mandated cell allowance by shift.
Referral bonus opportunities.
401(k) after 12 months of employment.
Opportunity to work with a growing company that rewards and promotes associates.
Access to a variety of part-time and full-time roles across the business that may lead to consistent income.