Meta Lab Assistant Store Manager

Channel Partner Solutions. • West Hollywood, CA

1d • Onsite

About The Position

Come join our Meta Store Retail team in West Hollywood, CA, as we bring Meta AI glasses and wearables, along with Meta Quest mixed-reality products, to life! As the Assistant Manager, you will partner closely with the Store Manager to lead a high-performing retail team focused on delivering exceptional customer experiences, driving business results, and maintaining operational excellence. This role plays a key part in supporting daily store operations, coaching and developing team members, and ensuring the store consistently delivers on the Meta brand promise. The ideal candidate is a hands-on leader who thrives in a fast-paced retail environment and is passionate about people development, customer service, sales performance, and operational execution. Join a team at the forefront of wearable and mixed reality technology while helping create innovative customer experiences. You'll have the opportunity to develop talent, drive business results, and play a key leadership role in a growing retail organization.

Requirements

• High School Diploma or equivalent required
• 2+ years of retail sales management experience required
• 3+ years of customer-facing expertise in retail sales required
• Demonstrated strength in teaching/coaching techniques; positively influences and empowers others
• Extremely strong interpersonal communication, soft skills, written, verbal, and on-camera
• Performance Management and conflict resolution skills
• Ability to build and foster business relationships at multiple levels and independently
• Ability to show patience and tact and remain calm under pressure
• High level of initiative and self-motivation with a continued drive to learn
• Strong time management and organizational skills
• Ability to practice good judgment in analyzing information, strategic/critical thinking, and decision-making
• Flexible availability with the ability to be on-call as needed

Responsibilities

• Partner with the Store Manager to lead daily store operations and drive overall business performance
• Serve as the leader on duty and oversee store operations in the Store Manager's absence
• Deliver exceptional customer experiences through engaging product demonstrations and meaningful customer interactions
• Coach, develop, and support team members to achieve sales, service, and operational goals
• Drive customer acquisition, conversion, retention, and satisfaction metrics
• Manage operational processes, including opening and closing procedures, inventory management, logistics, point-of-sale systems, cash handling, and reporting
• Analyze store performance and help implement strategies to improve results
• Partner with Meta's technical support teams to ensure in-store technology and experiences are functioning properly
• Act as a subject matter expert on Meta's wearable and mixed reality products
• Maintain brand standards, operational excellence, and a culture of accountability and teamwork
• Support recruiting, onboarding, training, and development of new team members
• Perform additional duties as assigned

Benefits

• Biweekly pay
• Health and wellness benefits plans
• Paid time off and holidays
• 401(k) with employer matching
• Paid training
• Employee discounts
• Referral bonus
• Tax savings with flexible spending accounts for parking, transit, dependents, and healthcare costs
• Opportunity to work with a growing company that actively rewards and promotes its employees

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED