Messaging & Collaboration Manager

TX-HHSC-DSHS-DFPS•Austin, TX

13d•$6,378 - $9,533•Remote

About The Position

Manager V within HHS Information Technology (IT) System Services, responsible for leading the Messaging & Collaboration Team that supports enterprise communication and collaboration technologies across the agency. The unit oversees critical infrastructure services including Microsoft 365/O365, email systems, collaboration platforms, and related technology solutions that support agency-wide operations.

Requirements

Knowledge of enterprise messaging and collaboration platforms, including Microsoft 365/O365 and supporting infrastructure.
Knowledge of IT operations management, service delivery, and performance measurement methodologies.
Knowledge of IT policy development, process improvement, and operational governance.
Knowledge of contract management, vendor oversight, software licensing, budgeting, and procurement processes.
Knowledge of infrastructure monitoring, capacity planning, system health management, and incident escalation procedures.
Knowledge of information security standards, configuration management, and industry best practices.
Knowledge of personnel management, performance evaluation, succession planning, and workforce development practices.
Skill in leading and supervising technical teams in a large enterprise environment.
Skill in strategic planning, project coordination, and program management.
Skill in developing and implementing policies, procedures, and operational standards.
Skill in analyzing operational performance data and identifying opportunities for improvement and cost savings.
Skill in managing vendor relationships, contracts, and software licensing programs.
Skill in communicating technical and operational information to executives, staff, vendors, and business partners.
Skill in evaluating technology solutions, system configurations, and service optimization opportunities.
Ability to direct and manage enterprise messaging and collaboration operations that support agency-wide business functions.
Ability to lead, mentor, develop, and evaluate staff to achieve organizational goals.
Ability to develop long-range strategies and align technology services with agency objectives.
Ability to ensure the availability, reliability, performance, and security of critical communication systems.
Ability to coordinate with internal and external stakeholders to deliver effective technology services and support.
Ability to make sound management decisions regarding budgets, contracts, staffing, and operational priorities.
Ability to identify emerging technology trends and implement improvements that increase efficiency, effectiveness, and service quality.
Ability to provide leadership during operational issues, change management activities, and service disruptions.
Experience supervising technical staff, conducting performance evaluations, and providing leadership, mentoring, and workforce development is required
Experience in managing technology operations, service delivery, and infrastructure support in a large enterprise environment is required

Nice To Haves

Certifications in Microsoft M365, Security Principles are preferred
Bachelor's degree from an accredited college or university in Information Technology, Computer Science, Management Information Systems, Business Administration, or experience in a related field is preferred.
Experience managing enterprise messaging and collaboration platforms, including Microsoft 365/O365 environments is preferred.
Experience with vendor management, contract oversight, budgeting, and software licensing programs is preferred.

Responsibilities

Oversee and manage critical infrastructure systems, including Microsoft 365/O365 and associated infrastructure; develop and implement IT operational policies, procedures, guidelines, performance metrics, and organizational improvements to ensure efficient and effective service delivery.
Manage and direct the Messaging & Collaboration Team, including staff supervision, strategic operations, performance management, mentoring, succession planning, and achievement of long-term program goals and objectives.
Hire, manage, train, and develop staff; evaluate performance, oversee personnel activities, improve program operations, and approve technology and process optimization recommendations.
Represent the agency as contract manager, oversee vendor services, licensing, budgets, procurement and contract services (PCS) activities, and ensure compliance with regulatory and operational requirements.
Maintain performance monitoring and system health oversight for email, collaboration, and desktop faxing systems; provide alerting, capacity management, and operational assessments.
Develop and implement procedures to evaluate contract effectiveness; coordinate with internal and external customers on messaging and collaboration solutions, support requirements, installation, maintenance, and future capacity planning.
Manage and coordinate program activities to achieve legislative and organizational goals; direct administration of messaging and collaboration technology in accordance with security and configuration management best practices.
Oversee development of training materials and provide technical leadership for messaging and collaboration activities, including change management and root-cause analysis support.