Messaging and Cloud Engineer

Snell & Wilmer Business Professional Openings • Phoenix, AZ

9h • Hybrid

About The Position

Snell & Wilmer is one of the largest law firms in the western United States, with offices across the country. Our IT team supports a dynamic legal environment where reliability, security, and performance are critical to the work our attorneys and staff do every day. We’re looking for a mid-level Messaging & Cloud Engineer to join our IT team. In this role, you’ll be responsible for the design, administration, and support of our cloud messaging and collaboration platforms, with a strong focus on Microsoft 365. You’ll work cross-functionally with Security, Systems, and Help Desk teams to keep our communication infrastructure running smoothly and securely. This is a primarily remote role, with occasional onsite support and travel as business needs arise. This position can be based out of our Phoenix or Salt Lake City office.

Requirements

• 5+ years of experience in IT systems or cloud engineering
• Bachelor's degree in computer science, MIS, computer engineering, or a related program of study, or equivalent experience in lieu of degree
• Hands-on experience with Microsoft Exchange Online and Exchange on-premises administration
• Experience with Microsoft Active Directory and Entra ID (Azure AD Connect) for identity management
• Working knowledge of Microsoft Azure and Microsoft 365 administration
• Working knowledge of email security fundamentals — SPF, DKIM, DMARC, mail flow, and spam/phishing filtering
• Proficiency with PowerShell scripting
• Familiarity with customer service platform tools such as Zendesk for workflow and task management.
• In-depth understanding of the administration of Microsoft Windows Server OS, Active Directory, DNS, DHCP, GPO.
• Experience in the implementation and maintenance of data center equipment.
• Strong troubleshooting skills and ability to work independently
• Strong communication skills, with the ability to confidently present products, deliverables, analyses, and issues

Nice To Haves

• Familiarity with Mimecast or similar email security and archiving platforms
• Microsoft certifications (MS-203, AZ-104, or equivalent) are a plus, but hands-on experience is what matters most
• Experience supporting a legal or professional services environment

Responsibilities

• Administer and support Microsoft Exchange Online, Exchange on-premises, and other related M365 messaging services
• Manage Microsoft Defender and other email security and hygiene tools, including filtering, DLP policies, and mail flow rules
• Maintain and troubleshoot Entra ID (Azure AD), Active Directory, and directory synchronization (Entra Connect)
• Develop and maintain PowerShell scripts to automate administrative tasks
• Collaborate with IT teams across Security, Systems, Applications, and Help Desk to investigate and resolve complex technical issues
• Participate in project work including platform migrations, security improvements, and new service rollouts
• Collaborate with vendors like Microsoft on escalated support issues
• Document configurations, runbooks, and standard operating procedures

Benefits

• medical
• dental
• vision
• disability
• life insurance
• 401K/profit sharing
• paid holidays
• tuition reimbursement
• paid time off including vacation time, personal time, and sick time where appropriate

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 501-1,000 employees