Message Center Operator

Trinity Health•Hartford, CT

7d•Onsite

About The Position

Saint Francis Hospital a member of Trinity Health Of New England is looking for a Message Center Operator to join our team of mission-driven healthcare innovators. You Will Be Responsible For: Operates multiple-line telephone console in a regional hospital switchboard to answer, transfer and relay incoming telephone calls and place outgoing calls. Operates public address system as requested. Identifies and responds to “code” situations. Provides routine approved patient information to callers and refers other inquiries to supervisor. Provides excellent customer service to all callers. Contacts security as request by employees or visitors in need of escorts to parking or in response to other assistance. Saint Francis Hospital is committed to exceeding the expectations of our patients and families by providing world-class service in a progressive, people-centered, compassionate health care environment. We are licensed for 617 beds and 65 bassinets, are a major teaching hospital and the largest Catholic hospital in New England. Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Requirements

High School Diploma or Equivalent
One (1) year experience answering telephones as the primary job responsibility. Telephone Message Center and/or Hospital Operator experience a plus.
Work requires the analytical ability to gather and interpret data in situations where the information or problems are not overly difficult or complex.
Excellent listening, verbal and written communication skills. Accurate typing and spelling skills mandatory.
Work requires the ability to exchange information on factual matters, explain hospital policies and / or relay messages to appropriate personnel. This type of interaction requires courtesy and tact when dealing with patients, visitors, and / or hospital employees.

Nice To Haves

Telephone Message Center and/or Hospital Operator experience a plus.
Multi-lingual a plus.

Responsibilities

Operates multiple-line telephone console in a regional hospital switchboard to answer, transfer and relay incoming telephone calls and place outgoing calls.
Operates public address system as requested.
Identifies and responds to “code” situations.
Provides routine approved patient information to callers and refers other inquiries to supervisor.
Provides excellent customer service to all callers.
Contacts security as request by employees or visitors in need of escorts to parking or in response to other assistance.